Experienced Outbound Call Agent – Non-Sales, Customer Support, and Survey Data Collection Specialist

Introduction to Sirius Support Sirius Support is a pioneering, fully-remote outsourcing organization that specializes in providing top-notch customer support across a diverse range of technology and customer service functions. Our founders, with their combined 40 years of experience in building and leading teams across various industries and domains, have created a unique platform where the development, coaching, and care of people are paramount to success. We pride ourselves on fostering a culture that values work-life balance, diversity, inclusivity, and respect, making us a fun and dynamic remote family. Our Culture and Values At Sirius Support, we understand the importance of creating an environment that encourages human connections through technology. We strive to make our workplace a haven where our part-time and full-time employees can thrive, free from the hassles of heavy traffic and parking woes. Our success mantra is built around continuous improvements, following the Define, Measure, Analyze, Improve, Control, and Repeat model. We believe in regular employee engagement, development, and a caring remote environment that keeps our team members happy and motivated. Who We Are Looking For We are seeking an experienced and skilled Outbound Call Agent who is passionate about delivering exceptional customer support and is adept at working in a fast-paced, people-centric environment. The ideal candidate is a committed, adaptable, technology-savvy, and self-motivated individual with a good sense of humor. You should enjoy learning, sharing knowledge, and teaching others, with a proactive approach to continuous improvements. If you are excited about the prospect of changing traditional ways of working by leveraging technology from the comfort of your home, we want to hear from you. Job Responsibilities As an Outbound Call Agent, your primary responsibilities will include: Conducting outbound calls to potential voters to gather survey data, requiring a high level of drive and determination. Handling and overcoming objections professionally to ensure survey completion. Accurately entering survey responses into the system, with a keen attention to detail. You will be working in a dynamic environment where no two days are the same, and your ability to think quickly and respond effectively to dynamic situations will be invaluable. Essential Qualifications To be successful in this role, you will need: Prior experience in customer service, sales, or survey support in a high-volume, high-quality environment. Ability to think quickly and respond effectively to dynamic situations. An agile approach to handle various challenges and scenarios during calls. Concise and precise communication skills to clearly articulate survey questions and record responses. Proficient typing skills for efficient data entry. A proactive, go-getter attitude with a commitment to achieving campaign goals. Flexibility to work on rotating shifts as needed. Preferred Qualifications While not essential, the following attributes will give you a competitive edge: Strong interpersonal and communication skills. Resilience and the ability to stay motivated during repetitive tasks. High level of professionalism and ethical standards. Passion for political campaigns and a keen interest in public opinion research. Technical Requirements To ensure you can work efficiently from home, you will need: A stable internet connection of at least 50 Mbps up and down. A laptop or desktop with a PC, Mac, or Linux-based operating system, dual-core processor, and at least 8GB of RAM. A webcam and headset. A quiet and dedicated workspace. Career Growth Opportunities and Learning Benefits By joining our team, you will have the opportunity to work with highly skilled individuals who are passionate about developing their employees through coaching and mentoring. You will be exposed to multi-disciplinary areas, gain hands-on experience, and be part of team and group meetings, as well as daily and weekly coaching sessions. Our focus on continuous improvements means you will always know where you stand, receive regular feedback, and have the chance to learn and grow with our organization. Work Environment and Company Culture At Sirius Support, we are proud of our fun and dynamic remote culture. We encourage diversity, inclusivity, and respect, and we rely on each other to produce top-notch results. Our team members enjoy a caring remote environment, regular employee engagement, and development opportunities that keep them happy and motivated. We believe in work-life balance and strive to create an environment where our employees can thrive, both personally and professionally. Compensation, Perks, and Benefits We offer a competitive salary and a range of perks and benefits that are designed to support your well-being and career growth. While we cannot disclose the exact details of our compensation package, we can assure you that it is tailored to attract and retain top talent in the industry. Conclusion If you are a motivated and skilled individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity. As an Outbound Call Agent, you will play a vital role in our success story, and we look forward to welcoming you to our team. Don't miss this chance to join a dynamic and remote organization that values its employees and offers a unique work environment. Apply now and take the first step towards an exciting and rewarding career with Sirius Support. Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job