Experienced Operations Manager – Office Administration, IT Support, and Project Coordination for Community Health Centers
About Us At Amazon, we are a philanthropic partnership organization dedicated to supporting Oregon's community health centers (CHCs), also known as federally qualified health centers (FQHCs). Our mission is to lead the transformation of primary care to achieve health equity for all through our values of data-driven advocacy, integrity, collaboration, and innovation. Our Vision To achieve our shared goals, we support health centers and key partners by working with peer network associations, training stages, site visits, learning collaboratives, and data-driven improvement projects. We also work with policymakers and partners to share the impact of health centers in their communities and advocate for policies that improve patients' lives and the capacity of health centers to serve them. About the Role We are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for ensuring the smooth and efficient daily operation of our office space and offices, as well as cross-functional work areas. You will be responsible for advancing operational capabilities, including development and execution of operational plans, crisis preparedness plans, and project management. Key Responsibilities * Direction and management of the daily aspects of the office, including but not limited to: + Answering and responding to messages on Amazon phones + Welcoming guests, opening and distributing mail, handling office requests, preparing bank deposits, organizing weekly bank runs to deposit funds, ensuring checks are bundled and delivered as quickly as possible * Work on universal maintenance, upgrades, and space planning to ensure optimal efficiency of the office. Act as primary contact for all office and building matters, including but not limited to: + Support issues, reviews, backup systems, procurement and inventory of equipment, furniture, office supplies, computers, and other technology * Act as primary manager for all common systems, including shared contacts, distribution records, cloud-based platforms like Monday.com, Adobe, Amazon Business, VoIP, Keeper Security, HR Data System, Zoom, and all connected written policies * Management of IT needs of the organization, including but not limited to: + Investigating and communicating with IT vendor for network support; ensuring IT meets industry standards; managing equipment and software needs, including installation; assessing technology activities according to established objectives; establishing IT policies and systems; working cooperatively with management and staff to ensure a productively working, innovative technical workplace; analyzing business requirements, overall, to determine their technology needs; assisting with planning future upgrades * Providing project direction to all new employees, including employee presentations, office visit, technology onboarding, sharing of systems and practices, and a review of Amazon's office activities to facilitate a welcoming onboarding process * Work with and offer strategic support for internal staff events, including the monthly Amazon Workforce meeting and weekly standup, and provides backup technical and strategic support for external events, meetings, and online courses as needed * Ensures the confidentiality of sensitive information both within and outside the organization * Works closely with the Delegate Manager on Amazon's risk management and compliance Essential Qualifications * Bachelor's degree or equivalent experience * Familiarity with written and spoken English required * Proficient with a moderate level of capability; generally requires a four-year degree or as long as three years' experience or equivalent training Preferred Qualifications and Experience * Office management experience * Experience with change management, new software implementation, and systems development, execution, and maintenance * Experience working in a private company (25-35 staff) IT environment * Formal project management training * Successful candidates will prioritize an inclusive and comprehensive work environment, including but not limited to: racial equity, accessibility for people with disabilities, use of gender-inclusive language, and social awareness What You Can Expect * Flexible hybrid work schedule * Collaborative learning culture and colleagues who care * Comprehensive health benefit package options * Generous paid time off accumulations that grow over time, and one-month paid holiday with residency * Paid volunteer opportunity to support community engagement and a service mentality * 401k employer contribution What We're Looking For * A highly coordinated and proactive project manager who loves making things run smoothly and efficiently, and can handle multiple priorities and competing deadlines * Someone who enjoys challenges, understands how to bring clarity and consistency to complex processes, and dives into areas of uncertainty to help resolve issues * A team player who thrives while working cross-functionally with smart colleagues * Someone who is interested, collaborative, consistent, and productive * A relationship builder who works closely with their team and other idea partners to advance Amazon's mission of health equity for all How to Apply If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter that highlights your relevant experience and qualifications. 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