**Experienced Online Chat Support Representative – Exceptional Customer Service Expert**

At arenaflex, we're dedicated to delivering exceptional customer experiences across our diverse portfolio of tax credit and HUD properties. As a full-service development and property management company, we're committed to providing top-notch support to our customers, and we're seeking enthusiastic and skilled Online Chat Support Representatives to join our team. **About arenaflex** arenaflex is a dynamic and innovative company that prides itself on its commitment to excellence in customer service. With a strong focus on employee development and growth, we offer a unique opportunity for individuals to build their careers in a supportive and collaborative environment. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks. **Job Summary** As an Online Chat Support Representative at arenaflex, you'll play a critical role in providing exceptional customer support via email, chat, and direct messaging. Your primary responsibilities will include resolving customer issues, providing effective solutions, and maintaining our high standards of service. With thorough training provided, you'll have the opportunity to develop your skills and expertise in a fast-paced and dynamic environment. **Responsibilities** As an Online Chat Support Representative, you'll be responsible for: * Expressing genuine empathy and concern for customers' issues and addressing them as if they were your own * Answering, evaluating, and prioritizing requests from customers with questions or experiencing problems with services or products * Identifying high-risk customer situations and escalating them appropriately without hesitation * Keeping up with multiple chats at a time and accurately documenting all required information and chat details in the ticketing system * Responding to and resolving open issues in an appropriate time frame * Identifying trends related to systems, platforms, and/or customers and escalating them appropriately to management * Multi-tasking using multiple systems and skillfully changing from one task to another without loss of efficiency or composure * Maintaining punctuality and attendance at all scheduled times **Requirements** To be successful in this role, you'll need: * The ability to type 30 wpm with 90% accuracy or above consistently * Strong messaging communication skills, active listening abilities, and a great understanding of text and chat acronyms * The ability to work independently and utilize resources to resolve customer issues * Excellent grammar and the ability to use lingo when necessary * Previous work-from-home experience is preferred * A strong understanding of contact center support metrics and the ability to implement actions for improvement * A High School Diploma or equivalent **Essential Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Strong typing skills and accuracy * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing situations and priorities **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to the growth and development of our employees. As an Online Chat Support Representative, you'll have access to: * Comprehensive training programs to develop your skills and expertise * Opportunities for career advancement and professional growth * A supportive and collaborative work environment * Regular feedback and coaching to help you achieve your goals **Work Environment and Company Culture** arenaflex is a remote-friendly company that offers a flexible and dynamic work environment. As an Online Chat Support Representative, you'll have the opportunity to work from home and enjoy: * A flexible schedule with the option to work from home * A supportive and collaborative team environment * Access to the latest technology and tools to support your work * Opportunities for professional growth and development **Compensation, Perks, and Benefits** As an Online Chat Support Representative at arenaflex, you'll enjoy: * Competitive compensation and performance-based monthly bonuses * Full benefits package, including health, dental, and vision insurance * 100% remote work option * Flexible work schedule with the option to work from home * Weekly pay and performance-based monthly bonuses **Conclusion** If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Online Chat Support Representative role at arenaflex. With our comprehensive training programs, supportive work environment, and opportunities for career growth and development, you'll have the chance to build a successful and fulfilling career in customer service. **How to Apply** To apply for this exciting opportunity, please visit our website at [arenaflex website URL] and submit your application. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job