**Experienced Online Chat Representative – Air Freight Industry Expert**

Are you passionate about delivering exceptional customer service and have a strong background in the air freight industry? Do you thrive in fast-paced environments and possess strong written communication skills? If so, we invite you to join our dynamic team at blithequark as an Online Chat Representative. As a key member of our customer service team, you will play a vital role in providing timely and accurate responses to customer inquiries, ensuring a seamless experience for our clients. **About blithequark** blithequark is a leading provider of innovative solutions in the air freight industry. Our mission is to revolutionize the way goods are transported and delivered, while prioritizing customer satisfaction and employee well-being. With a strong focus on employee development and growth, we offer a supportive work environment that fosters creativity, innovation, and collaboration. **Key Responsibilities** As an Online Chat Representative at blithequark, you will be responsible for: * Responding promptly and professionally to customer inquiries via online chat, ensuring timely and accurate resolutions to customer issues. * Providing accurate information regarding products, services, and policies, while maintaining a high level of customer satisfaction through effective communication. * Assisting customers with order tracking, shipping issues, and general inquiries, demonstrating a deep understanding of the air freight industry. * Collaborating with team members and other departments as necessary to resolve customer issues, promoting a culture of teamwork and cooperation. * Documenting customer interactions and maintaining detailed records, ensuring compliance with company policies and procedures. * Adhering to confidentiality guidelines, maintaining the trust and confidence of our clients. **Qualifications** To be successful in this role, you will need: * A high school diploma or equivalent (entry-level). * A minimum of 1 year of experience in customer service, with a strong background in the air freight industry. * Strong written communication skills, with attention to detail and the ability to multitask in a fast-paced environment. * Proficiency in using chat platforms and customer service software, with a willingness to learn and adapt to new technologies. * A strong understanding of the air freight industry, with knowledge of products, services, and policies. **Benefits** As an Online Chat Representative at blithequark, you can expect: * Competitive pay with hourly rates ranging from $21.99 to $28.00. * Comprehensive health insurance, including medical, dental, and vision coverage. * A 401(k) retirement plan with company match, promoting long-term financial security. * Annual pay increases with performance reviews, recognizing your hard work and dedication. * Opportunities for career growth and advancement within the company, with a focus on employee development and growth. * Paid time off (PTO), allowing you to recharge and maintain a healthy work-life balance. * A supportive work environment with a focus on employee well-being, promoting a culture of respect, empathy, and understanding. **Work Schedule** As an Online Chat Representative, you will work a standard Monday to Friday schedule, with 8-hour shifts from 8 AM to 4 PM. You will be expected to work a total of 40 hours per week, with flexibility to adapt to changing business needs. **Why Join blithequark?** At blithequark, we are committed to creating a positive and inclusive work environment that fosters creativity, innovation, and collaboration. We believe in the importance of employee development and growth, offering opportunities for career advancement and professional development. If you are passionate about delivering exceptional customer service and have a strong background in the air freight industry, we invite you to join our dynamic team and make a difference in the industry. **How to Apply** If you are a motivated and customer-focused individual with a passion for the air freight industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to reviewing your application and welcoming you to our team at blithequark. Apply Job! Apply for this job