**Experienced Online Chat Marketing Specialist – Customer Engagement and Digital Experience**

At arenaflex, we're a forward-thinking financial institution dedicated to providing innovative banking solutions to our customers. As one of the 13th-largest banks in the United States, we operate over 1,200 branches and approximately 3,200 ATMs across 11 states. Our commitment to diversity and inclusion drives us to create a workplace where everyone feels valued and empowered to succeed. We're an equal opportunity employer, and we believe that a diverse and inclusive team is essential to driving business success. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional customer experiences. **Job Summary** We're seeking an experienced Online Chat Marketing Specialist to join our team at arenaflex. As a key member of our digital marketing team, you'll be responsible for developing and executing online chat and customer engagement strategies that drive business growth and improve customer satisfaction. If you have a proven track record of success in online sales and marketing, customer experience design, and web analytics, we'd love to hear from you. **Key Responsibilities** As an Online Chat Marketing Specialist at arenaflex, you'll have the opportunity to make a significant impact on our digital marketing strategy. Your key responsibilities will include: * Managing vendor relationships to ensure seamless execution of online chat and customer engagement initiatives * Building upon our chat roadmap and socializing a 12-18 month strategy to drive business growth and improve customer satisfaction * Developing, refining, and executing online chat and customer engagement recommendations that align with our business objectives * Managing the monthly online chat transcript and metrics analysis to inform future strategy and optimization * Defining and building an online chat service program that meets the needs of our customers and drives business growth * Managing chat script maintenance and compliance to ensure regulatory requirements are met * Socializing chat program insights and results to stakeholders across the organization **Your Pay and Benefits** As an Online Chat Marketing Specialist at arenaflex, you can expect a competitive compensation package that includes: * A base salary of $85,000 - $120,000, depending on your level of experience and qualifications * A bonus of $5,000 - $10,000, based on individual and team performance * Relocation assistance to support your move to our location **Qualifications and Skills** To be successful in this role, you'll need to have: * 5-7 years of in-depth understanding of online sales and marketing tactics, online chats, customer engagement, and online customer service tactics * Ability to manage multiple workstreams, build cross-functional relationships, and manage risk * Experience in customer experience design, web analytics, and A/B split testing * A Bachelor's degree in eCommerce or Web Marketing, with an MBA an added advantage * Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions * Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders across the organization * Proficiency in Microsoft Office, with experience in Google Analytics and other digital marketing tools **Career Growth and Learning Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. As an Online Chat Marketing Specialist, you'll have access to a range of learning opportunities, including: * Regular training and development programs to enhance your skills and knowledge * Mentorship and coaching from experienced colleagues * Opportunities to work on high-profile projects and contribute to business growth * A collaborative and supportive work environment that encourages innovation and creativity **Work Environment and Company Culture** Our office is located in a vibrant and dynamic area, with easy access to public transportation and amenities. We offer a range of benefits and perks, including: * A flexible and remote work policy that supports work-life balance * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * Access to state-of-the-art technology and equipment * A collaborative and supportive work environment that encourages innovation and creativity * Regular social events and team-building activities to foster a sense of community and connection **How to Apply** If you're a motivated and experienced online chat marketing professional looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Note: All applications will be kept confidential according to EEO guidelines. Apply for this job