**Experienced Merchandising Advisor - Contract Customers - GSC - US**

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark's dynamic team as an Experienced Merchandising Advisor - Contract Customers - GSC - US. In this critical role, you will play a pivotal part in driving business growth, enhancing customer satisfaction, and optimizing operational efficiency. **About blithequark** As the global leader in foodservice distribution, blithequark operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. With over 71,000 colleagues and a fleet of over 13,000 vehicles, we offer our team members the opportunity to grow personally and professionally, contribute to the success of a dynamic organization, and serve others in a manner that exceeds their expectations. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. **Job Summary** As an Experienced Merchandising Advisor - Contract Customers - GSC - US, you will support the Manager, Merchandising Contract Customers in owning the analysis and execution of business processes designed to enhance customer experience through standardized processes and tools. This role includes occasional direct customer interactions to address their needs and ensure their satisfaction. You will focus on data analysis, process execution, and effective communication with internal stakeholders to ensure service levels, customer satisfaction, and profitability goals are met. **Key Responsibilities** * **Process Execution and Assortment Management** + Execute defined end-to-end merchandising processes, including the creation and maintenance of supplier data within business events, ensuring accuracy and adherence to timelines. + Monitor and analyze weekly readiness reports and business event assortment trackers to maintain optimal inventory levels and minimize service level disruptions. + Identify persistent service level concerns and execute the appropriate escalation paths to resolve issues promptly. * **Data Analysis and Reporting** + Conduct detailed analysis of business processes, customer experience metrics, and assortment management reports to identify trends, gaps, and opportunities for improvement. + Prepare and present analytical reports to the Manager, Merchandising Contract Customers, and other internal stakeholders to inform decision-making and strategy adjustments. + Recommend process enhancements and technological improvements to streamline operations and enhance customer and associate experiences. * **Communication and Stakeholder Engagement** + Act as the primary point of contact for internal stakeholders, including Operational & Field Merchandising, Customer Experience (CeX) teams, and other relevant departments, to ensure alignment and smooth execution of merchandising activities. + Facilitate communication between the merchandising team and internal stakeholders to provide updates, share insights, and address issues related to assortment, service levels, and customer satisfaction. + Ensure effective communication to all levels of the organization to support a successful and profitable customer experience. * **Continuous Improvement and Process Optimization** + Support the Manager in identifying and implementing continuous improvement initiatives that optimize assortment management, enhance operational efficiency, and improve customer satisfaction. + Collaborate with cross-functional teams to develop and document best practices and standard operating procedures related to merchandising processes and tools. + Fully understand and utilize technology and processes to manage customer relationships effectively, providing feedback and suggestions for enhancements as needed. **Essential Qualifications** * High school diploma or equivalent * Proficiency in technology, including Microsoft office suite (Excel, PowerPoint, Word), Salesforce, SUS, RME, DPR, and reporting platforms * Ability to prioritize work to meet deadlines while managing multiple workstreams * Ability to work collaboratively across corporate functional areas to achieve positive results * Ability to create and analyze transactional reporting and draw conclusions that can be socialized to appropriate stakeholders * Must be able to work on multiple complex projects concurrently and capable of working with little direct supervision * Ability to synthesize data into actionable information to be used by Operational Merchandising teams * Quantitative problem solver: analytical thinker who can draw conclusions from multiple data sources * Entrepreneurial spirit: embraces change and the challenge to innovate that comes with it **Preferred Qualifications** * Food Service or other B2B experience **Work Environment and Culture** As a member of the blithequark team, you can expect a dynamic and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and perks, including: * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Flexible work arrangements and work-life balance **Compensation and Benefits** The compensation range for this role is $70,700.00 - $106,100.00, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Apply for this job