**Experienced Medicare Customer Service Representative II – Thriving Remote Opportunity at arenaflex**

Join arenaflex, a leading innovator in the health insurance industry, as we continue to revolutionize the way we deliver exceptional customer experiences. As a Medicare Customer Service Representative II, you will play a vital role in shaping the future of healthcare by providing top-notch support to our valued providers. With a strong focus on customer satisfaction, we're seeking a highly motivated and empathetic professional to join our fully remote team. **Why Choose arenaflex?** At arenaflex, we're committed to fostering a culture of excellence, innovation, and collaboration. As a valued member of our team, you can expect: * **Competitive compensation**: Starting at $19.60 per hour, with opportunities for performance bonuses and merit increases. * **Comprehensive benefits**: Enjoy a 401(k) plan with a dollar-per-dollar match up to 6% of your salary, 100% vested immediately. Plus, take advantage of competitive paid time off and health, dental insurance with Teladoc starting on DAY 1. * **Remote work flexibility**: Work from the comfort of your own home, with a 100% remote opportunity within approved remote worker states. * **Recognition and rewards**: Be part of a successful team recognized as the Best Small Contact Center by the International Customer Management Institute (ICMI). **What to Expect: Job Responsibilities** As a Medicare Customer Service Representative II, you will: * **Respond to provider inquiries**: Engage with a wide range of provider inquiries received via telephone, providing timely and accurate solutions to their concerns. * **Educate providers on coverage and self-service offerings**: Effectively communicate the benefits of our Integrated Voice Response (IVR) and Portal, empowering providers to take control of their interactions with us. * **Identify and resolve customer issues**: Utilize your analytical skills to research and initiate appropriate action, ensuring that customer concerns are addressed promptly and professionally. * **Communicate confidently and clearly**: Develop strong relationships with customers by articulating complex information in a clear and concise manner, addressing concerns and resolving issues. * **Navigate multiple computer applications**: Effectively utilize various computer applications to manage customer interactions, track issues, and maintain accurate records. **What We're Looking For: Qualifications** To succeed in this role, you will need: * **High School diploma or equivalent**: A solid educational foundation is essential for this position. * **1 or more years of customer service experience**: Proven experience working with health insurance and/or Medicare/DME claims is a must. * **1 or more years of customer service experience with direct contact**: A strong background in direct customer contact via telephone is required. * **Ability to learn and apply Medicare guidelines**: A willingness to learn and apply complex Medicare guidelines and computer-based self-service tools is essential. * **Knowledge of insurance and medical terminology**: Familiarity with insurance and medical terminology is a plus, but not required. **How to Stand Out: Preferred Qualifications** If you have: * **1 or more years of previous customer service experience at arenaflex**: A strong background in our company's culture and operations will give you a head start. * **Experience working as a contracted Medicare CSR II at arenaflex**: Proven experience in this role will demonstrate your expertise and commitment to our company. * **1 or more years of recent Medicare or health care insurance experience**: A strong understanding of the industry and its complexities will serve you well in this role. * **2 or more years of call center experience**: A proven track record in a call center environment will help you navigate the demands of this role. * **Coursework in coding and/or medical terminology**: A solid foundation in medical terminology and coding will enhance your ability to communicate effectively with customers. **Skills and Competencies Required for Success** To excel in this role, you will need: * **Excellent communication and interpersonal skills**: The ability to articulate complex information in a clear and concise manner, while building strong relationships with customers. * **Analytical and problem-solving skills**: The ability to research and resolve customer issues, while maintaining accurate records and tracking progress. * **Technical skills**: Proficiency in multiple computer applications, including our Integrated Voice Response (IVR) and Portal. * **Time management and organizational skills**: The ability to prioritize tasks, manage multiple customer interactions, and meet productivity standards. * **Adaptability and flexibility**: The ability to adapt to changing priorities, customer needs, and company initiatives. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills. As a Medicare Customer Service Representative II, you can expect: * **Regular training and development opportunities**: Stay up-to-date with the latest industry trends, technologies, and best practices. * **Mentorship and coaching**: Work closely with experienced colleagues to develop your skills and advance your career. * **Career advancement opportunities**: As you grow and develop, you'll have opportunities to take on new challenges and advance within our company. **Work Environment and Company Culture Highlights** At arenaflex, we're proud of our: * **Diverse and inclusive culture**: We celebrate our differences and foster a culture of respect, empathy, and understanding. * **Collaborative and supportive team environment**: Work with a talented team of professionals who are passionate about delivering exceptional customer experiences. * **Flexible and remote work options**: Enjoy the flexibility to work from home, with a 100% remote opportunity within approved remote worker states. **Compensation, Perks, and Benefits** As a Medicare Customer Service Representative II, you can expect: * **Competitive compensation**: Starting at $19.60 per hour, with opportunities for performance bonuses and merit increases. * **Comprehensive benefits**: Enjoy a 401(k) plan with a dollar-per-dollar match up to 6% of your salary, 100% vested immediately. Plus, take advantage of competitive paid time off and health, dental insurance with Teladoc starting on DAY 1. **Conclusion** If you're a motivated and empathetic professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join arenaflex, a leading innovator in the health insurance industry, and be part of a team that's shaping the future of healthcare. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job