**Experienced Medical Billing Email and Chat Representative – Patient Services Expert**

At arenaflex, we're dedicated to providing exceptional patient care and support through our innovative healthcare solutions. As a leading healthcare provider, we're seeking a highly skilled and compassionate Medical Billing Email and Chat Representative to join our team. If you're passionate about delivering outstanding customer service, possess excellent communication skills, and have a strong understanding of medical billing processes, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a dynamic and patient-centric organization that's committed to revolutionizing the healthcare industry through cutting-edge technology and personalized care. Our team of dedicated professionals is passionate about making a positive impact on the lives of our patients, and we're seeking like-minded individuals to join our mission. **Responsibilities** As a Medical Billing Email and Chat Representative at arenaflex, you'll play a vital role in providing exceptional customer service to our patients through email and live chat support. Your primary responsibilities will include: ### Email Support * Respond to patient emails regarding medical billing inquiries and concerns in a timely and professional manner. * Resolve billing issues promptly and accurately, ensuring that patients receive the support they need to navigate our billing processes. * Provide accurate information on billing, insurance, and payment options, ensuring that patients are well-informed and empowered to make informed decisions about their care. ### Live Chat Support * Engage with patients via live chat, addressing billing questions and concerns in a friendly and empathetic manner. * Utilize our knowledge base and resources to provide accurate and up-to-date information on medical billing processes and insurance regulations. * Troubleshoot billing issues and escalate complex concerns to ensure that patients receive the support they need to resolve their issues. ### Customer Service * Provide empathetic and personalized support to patients, addressing their concerns and resolving issues promptly and professionally. * Educate patients on billing processes and insurance options, empowering them to make informed decisions about their care. * Foster a positive and supportive relationship with patients, ensuring that they feel valued and respected throughout their interactions with our team. ### Data Entry and Record-Keeping * Accurately update patient records and billing information, ensuring that our systems are up-to-date and accurate. * Document patient interactions and resolutions, providing a clear and transparent record of our support and services. **Requirements** To be successful in this role, you'll need to possess: * 1+ year of customer service experience in medical billing or healthcare, with a strong understanding of medical billing processes and insurance regulations. * Excellent communication, problem-solving, and conflict resolution skills, with the ability to work effectively in a fast-paced environment. * High school diploma or equivalent required; associate's or bachelor's degree preferred. * Strong technical skills, including proficiency in electronic health records (EHRs) and medical billing software. **Preferred Qualifications** * Certified Medical Reimbursement Specialist (CMRS) or Certified Billing Specialist (CBS) certification. * Experience with electronic health records (EHRs) and medical billing software. * Familiarity with HIPAA regulations and compliance. **What We Offer** As a Medical Billing Email and Chat Representative at arenaflex, you'll enjoy a competitive salary ($35,000 - $50,000/year), comprehensive benefits package (medical, dental, vision), 401(k) matching, and paid time off. You'll also have opportunities for professional growth and training, as well as a flexible remote work environment. **Technical Requirements** To perform this role effectively, you'll need: * Reliable high-speed internet connection. * Quiet, dedicated workspace. * Computer and software meeting company standards. **Performance Metrics** Your performance will be evaluated based on the following metrics: * First Contact Resolution (FCR). * Customer Satisfaction (CSAT). * Email/Chat Response Time. * Quality Assurance scores. **About arenaflex** arenaflex is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from individuals of all races, ethnicities, disabilities, veteran status, and backgrounds. **Available Shifts and Compensation** Available shifts are Monday through Friday, excluding Sundays and Saturdays. Compensation depends on your experience. **How to Apply** If you're passionate about delivering exceptional customer service and possess the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock, and hiring tools. Apply Job! Apply for this job