**Experienced Medical Billing Customer Support Specialist - 2nd Shift Remote Opportunity at blithequark**

Are you a customer-focused professional with a passion for delivering exceptional support in a fast-paced medical billing environment? Do you thrive in a remote work setting and enjoy the flexibility that comes with it? Look no further than this exciting opportunity to join blithequark's Medical Billing Customer Support team as a 2nd Shift Remote Specialist. **About blithequark** blithequark is a national leader in providing high-quality medical products, services, and outstanding customer care to patients across the country. With a strong commitment to empowering patients to manage their health and treatment at home, blithequark has established itself as a trusted partner in the healthcare industry. Our team of dedicated professionals is passionate about delivering exceptional support and care to our customers, and we're seeking like-minded individuals to join our ranks. **Job Summary** As a Medical Billing Customer Support Specialist, you will be the first point of contact for new customers, providing support and guidance on patient care and third-party reimbursement. You will be responsible for processing new orders, responding to questions, resolving issues, and ensuring patient, referral, and employee satisfaction. This is a remote opportunity, and you will work from home, enjoying the flexibility and autonomy that comes with it. **Responsibilities** * Provide exceptional customer support to patients, referral sources, and employees through phone, email, and other communication channels * Process new orders, respond to questions, and resolve issues in a timely and efficient manner * Collect co-pays and deductible amounts, conduct insurance verification and eligibility for services/products, and obtain authorization and qualification documentation * Develop and maintain a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines * Maintain accuracy and quality control throughout patient contact and data entry * Manage all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, and inputting data into IMBS and eIntake * Prepare complete and accurate files for the Billing Department * Process work orders to field locations and coordinate timely fulfillment of products and services ordered * Provide product/service information and education by answering questions and offering assistance * Perform other duties as assigned **Qualifications** * High school diploma or GED equivalent required * One to three years of related prior work experience in a team-oriented environment * Experience in the medical field and administrative record management * Strong customer service background * Effective communication skills, both oral and written * Ability to maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology knowledge * Multi-tasking and attention to detail skills * Self-motivation, organized, time-management, and deductive problem-solving skills * Sense of urgency and responsiveness to physicians, location employees, and patients * Ability to work independently and as part of a team **Skills and Competencies** * Proficiency in Microsoft applications, including Word and Excel * Familiarity with email transmission and communication, internet navigation, and research * Ability to work with office equipment, including fax machines, copiers, printers, phones, and computers/tablets * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Excellent communication and interpersonal skills **Benefits** * Generous paid time off and paid holidays * Overtime pay for non-exempt hourly positions based on business needs * Commission for Account Executives * Fixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and Vision * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and Legal services * Meru Health Mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinations **Work Environment and Culture** * Remote work opportunity with flexible scheduling * Collaborative and supportive team environment * Opportunities for professional growth and development * Recognition and rewards for outstanding performance * Commitment to diversity, equity, and inclusion **How to Apply** If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job