**Experienced Bilingual Customer Service Representative (English / Spanish) - Remote Opportunity in El Paso, TX at blithequark**

Are you a highly motivated and customer-focused individual with excellent communication skills in both English and Spanish? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join our team at blithequark as a Bilingual Customer Service Representative. As a key member of our growing team, you will play a vital role in providing exceptional customer care and support to our clients, helping them navigate our programs and services with ease. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and communities to achieve their full potential. With a strong commitment to excellence, we strive to make a positive impact in the lives of those we serve. Our team is dedicated to delivering exceptional results, fostering a culture of collaboration and respect, and promoting a work-life balance that supports the well-being of our employees. **Why Join blithequark?** * **Work-Life Balance Support**: We understand the importance of balancing work and personal life. That's why we offer flexible scheduling options, allowing you to manage your time effectively and prioritize your well-being. * **Competitive Compensation**: Our compensation package is designed to recognize and reward your hard work and dedication. You'll enjoy quarterly bonuses based on performance, ensuring that your contributions are valued and recognized. * **Comprehensive Insurance Coverage**: We're committed to providing you and your loved ones with comprehensive insurance coverage, including medical, dental, vision, prescription, and life insurance benefits. You'll also have access to a partially funded Health Savings Account (HSA) and discounts on auto, home, renter's, and pet insurance. * **Future Planning**: We believe in investing in your future. Our 401(k) Retirement Savings plan and company matching program will help you prepare for retirement and achieve your long-term goals. * **Paid Time Off Package**: Enjoy a generous paid time off package, including holidays, sick leave, and short- and long-term disability coverage. You'll also have access to a range of wellness programs and resources tailored to your needs. * **Holistic Wellness Support**: Our Employee Assistance Program (EAP) provides you with access to resources for physical, emotional, and financial wellness. You'll also have the opportunity to participate in training programs, workshops, and conferences that support your professional development. * **Recognition Platform**: We believe in acknowledging and appreciating outstanding employee contributions. Our recognition platform will help you shine and receive the recognition you deserve. * **Tuition Reimbursement**: Invest in your ongoing education and development with our tuition reimbursement program. You'll have the opportunity to pursue your educational goals and enhance your skills and knowledge. * **Employee Perks and Discounts**: As a valued member of our team, you'll enjoy exclusive benefits and discounts, including employee perks and discounts on various products and services. **Essential Duties and Responsibilities** As a Bilingual Customer Service Representative, you will be responsible for: * Interacting with customers to provide information in response to inquiries about programs and services in a contact center. * Responding to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. * Recording customer interactions and transactions, documenting details of inquiries, complaints, comments, and actions taken. * Following standard operating procedures to ensure consistency and accuracy. * Addressing customer inquiries and resolving problems to ensure that appropriate changes are made. * Refer unresolved customer grievances to designated departments for further investigation. * Communicating with supervisor regarding any potential needs or concerns. * Performing data entry accurately. * Performing other duties as assigned by management. **Minimum Requirements** To be considered for this role, you must: * Possess a high school diploma or equivalent. * Have 0-6 months of relevant professional experience, or an equivalent combination of education and experience. * Be fluent in English and Spanish. * Reside within 70 miles of El Paso, TX (Must live in Texas). **Program-Specific Requirements** * High School diploma or equivalent. * 6 months of customer service experience preferred. * Must reside within 70 miles of El Paso, TX (Must live in Texas). * Fluent ability to read, write, and speak Spanish and English. **Home Office Requirements** To work from home, you must: * Have reliable, high-speed internet service. * Meet minimum 20 Mbps download speeds. * Use a traditional, wired high-speed connection such as cable or fiber. * Not use services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite. * Be able to connect your computer directly to your modem or router via an Ethernet cable, Wi-Fi connections are not allowed. * Have a quiet and distraction-free workspace. * blithequark will supply your computer equipment. **Equal Employment Opportunity Statement** blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. **Pay Transparency** blithequark's compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market, and internal value analysis. Annual salary is just one component of our total compensation package, which includes short- and long-term incentives, program-specific awards, and a range of benefits, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. **Apply Now!** If you're a motivated and customer-focused individual with excellent communication skills in both English and Spanish, we invite you to apply for this exciting opportunity to join our team at blithequark. 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