Experienced Loyalty Customer Care Representative – Work from Home Opportunity with blithequark, Delivering Exceptional Customer Experiences and Driving Loyalty Solutions

Welcome to blithequark Imagine being part of a global leader in loyalty marketing, working with renowned brands to deliver market-leading loyalty solutions that enable unforgettable customer experiences. At blithequark, we pride ourselves on our strategy-led, technology-enabled approach, consistently recognized as an industry leader by Forrester. Our loyalty programs reach over 330 million consumers, fostering deep brand partnerships and making a significant impact in the loyalty space. As a mission and values-driven company, we are dedicated to growing enterprise value through loyalty for our clients, and every role within blithequark contributes directly to achieving this mission. Our Culture and Values At blithequark, we believe in creating a fun, high-trust, and transparent workplace where our teammates can thrive. Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion all contribute to a culture that makes our teammates proud. We value leadership and ownership, and our teammates are empowered to take ownership of their work and make a meaningful impact. We are committed to fostering a workplace where everyone feels welcomed, valued, and encouraged to bring their authentic self to work every day. About the Team and What We'll Build Together As a member of our blithequark Contact Center team, you will have the unique opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Our winning team is dedicated to delivering exceptional customer experiences, and we are looking for talented individuals like you to join us. You will have the ability to consistently leverage your superior communication skills in the loyalty marketplace, making a real difference in the lives of our customers. How You Will Make an Impact As a Loyalty Customer Care Representative, you will be responsible for: Learning specific client loyalty program guidelines and applying that knowledge to deliver exceptional customer experiences Answering all incoming inquiries directed to you in various media channels (phone, email, chat) in a professional and customer-centric manner Approaching each day with a positive, professional, and team-oriented attitude, always acting with integrity and communicating clearly and concisely Taking ownership of customer inquiries and working towards a resolution, de-escalating issues as necessary through effective communication and problem-solving skills Efficiently using all internal systems and resources, working independently without relying heavily on your team or supervisor Adhering to schedules and company policies and procedures, escalating any issues or concerns that cannot be resolved through normal efforts What You Need to Be Successful To excel in this role, you will need: A high school diploma or equivalent, with a strong foundation in customer service and communication Ability to attend a 7-week training program (remotely) with 100% attendance, demonstrating your commitment to learning and growth Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook), as well as strong problem-solving and analytical skills 1 year of customer service experience (or equivalent experience), with a strong customer service orientation and collaborative nature Good problem-solving ability to effectively guide customers through solutions, with a high level of accuracy and attention to detail A "whatever it takes" attitude to care for customers, with the ability to be flexible regarding changes in work processes and environment Strong verbal, written, and listening communication skills, with the ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness) Flexibility with scheduling, including weekends, and a strong home wifi connection, with a quiet home office environment Preferred qualifications include 2 years of customer service experience, with a strong background in loyalty marketing or a related field. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our teammates grow and develop in their careers. We offer a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. With opportunities for title progression, competitive pay, 401k matching, annual profit sharing, and bonuses, blithequark is the perfect place to build your career. We also prioritize mental and physical health, offering robust health insurance and benefits options, free fitness programs, and generous vacation time. Work Environment and Company Culture Highlights Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion all contribute to a culture that makes our teammates proud. We value leadership and ownership, and our teammates are empowered to take ownership of their work and make a meaningful impact. We are committed to fostering a workplace where everyone feels welcomed, valued, and encouraged to bring their authentic self to work every day. Compensation, Perks, and Benefits We offer a competitive hourly rate of $17, with opportunities for bonuses and performance-based incentives. Our comprehensive benefits package includes robust health insurance, 401k matching, annual profit sharing, and generous vacation time. We also offer a range of perks, including free fitness programs, personal holidays, and a casual dress code. Conclusion If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity with blithequark. As a Loyalty Customer Care Representative, you will have the chance to make a real difference in the lives of our customers, while growing and developing your career in a dynamic and supportive environment. Don't miss out on this opportunity to join our winning team and take your career to the next level. Apply now to become a part of the blithequark family and start delivering exceptional customer experiences today! Apply for this job