Experienced Loyalty Customer Care Representative – Remote Work Opportunity with blithequark, Delivering Exceptional Customer Experiences and Driving Loyalty Solutions

Welcome to blithequark: A Global Leader in Loyalty Marketing At blithequark, we are passionate about creating and delivering market-leading, end-to-end loyalty solutions that enable exceptional customer experiences. As a global leader in loyalty marketing, we work with some of the most well-known brands in the world, reaching over 330 million consumers through our loyalty programs. Our strategy-led, technology-enabled approach has consistently earned us recognition as an industry leader by Forrester. We are a mission and values-driven company, dedicated to growing enterprise value through loyalty for our clients, and every role within our organization contributes directly to achieving this mission. Our Culture and Values At blithequark, we pride ourselves on our fun, high-trust, and transparent workplace culture. We believe in leadership and ownership, and our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion all contribute to a culture that makes our teammates proud. We are committed to fostering a workplace where everyone feels welcomed, valued, and empowered to bring their authentic self to work every day. Our values drive every aspect of our business, from the way we interact with our clients and customers to the way we support and develop our teammates. About the Team and What We'll Build Together As a member of our blithequark Contact Center team, you will have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Our winning team is dedicated to delivering exceptional customer experiences, and we are looking for talented and motivated individuals to join us on this journey. If you are passionate about customer service, loyalty marketing, and making a real impact, we want to hear from you. How You Will Make an Impact In this exciting role, you will have the opportunity to make a real difference in the lives of our customers. Your key responsibilities will include: Learning specific client loyalty program guidelines and promoting loyalty brand building on behalf of our clients Answering all incoming inquiries directed to you in various media channels (phone, email, chat) Approaching each day with a positive, professional, customer-centric, and team-oriented attitude Acting with integrity at all times and communicating in a clear, concise, and helpful manner both verbally and in writing Taking ownership of customer inquiries and working toward a resolution, de-escalating as necessary through effective communication and problem-solving skills Efficiently using all internal systems and resources, and adhering to schedules and company policies and procedures Escalating any issues or concerns that are unable to be resolved through normal efforts What You Need to Be Successful To succeed in this role, you will need: A high school diploma or equivalent Ability to attend a 7-week Training Program (remotely) with 100% attendance Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) 1 year of customer service experience (or equivalent experience) Strong customer service orientation with external/internal customers Collaborative nature to work within assigned team Good problem-solving ability to effectively guide customers through solutions High level of accuracy and attention to detail A "whatever it takes" attitude to care for customers Ability to be flexible regarding changes in work processes and environment Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness) Strong verbal, written, and listening communication skills Flexibility with scheduling, including weekends Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) Preferred qualifications include 2 years of customer service experience and a strong home wifi connection, and quiet home office environment. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the growth and development of our teammates. We offer a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Our competitive pay, 401k matching, annual profit sharing, and bonuses all make blithequark a perfect place to build your career. We also offer robust health insurance and benefits options, free fitness programs, and generous vacation time to support your physical and mental health. Work Environment and Company Culture Highlights Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion all contribute to a culture that makes our teammates proud. We are fiercely committed to fostering a workplace where everyone feels welcomed, valued, and empowered to bring their authentic self to work every day. We celebrate our differences and believe that our diverse backgrounds, experiences, and perspectives are essential to our success. Compensation, Perks, and Benefits We offer a competitive hourly rate of $17, with opportunities for bonuses and performance-based incentives. Our comprehensive benefits package includes robust health insurance, 401k matching, annual profit sharing, and generous vacation time. We also offer a range of perks, including free fitness programs, personal holidays, and a casual dress code. Conclusion If you are a motivated and customer-focused individual who is passionate about loyalty marketing and delivering exceptional customer experiences, we want to hear from you. Join our talented team at blithequark and take the first step towards a rewarding and challenging career. Apply now to become a part of our dynamic and supportive team and start making a real impact in the lives of our customers. Location: This role is open to candidates located in Texas, Mississippi, Oklahoma, Florida, Tennessee, Louisiana, or Georgia. How to Apply: To apply for this exciting opportunity, please click on the link below to register as a candidate and submit your application. Apply for this job