Experienced Live Chat Specialist – Remote Customer Service Representative for Automotive Industry

Introduction to blithequark Imagine working in a dynamic and relaxed environment where professionalism and fun blend seamlessly together. At blithequark, we're passionate about delivering exceptional customer experiences through innovative online solutions. As a leader in the automotive industry, we're seeking talented individuals to join our team as Live Chat Specialists. In this role, you'll have the opportunity to engage with customers, provide top-notch support, and drive business growth for our clients. Job Overview As a Live Chat Specialist at blithequark, you will be responsible for handling a wide range of customer inquiries via online chat, providing accurate information about our products and services, and turning conversations into leads that help our clients generate revenue. This is a remote opportunity, but you must reside in one of the specified states. If you're a positive, energetic, and tech-savvy individual with a passion for customer service, we encourage you to apply. Key Responsibilities Engage in online conversations with customers, representing our automotive dealer clients favorably Provide accurate and timely information about our products and services via online chat Narrow down on appointment information to schedule appointments and drive business growth Capture customer contact information for lead generation and client review Summarize interactions based on customer needs for client review and feedback Develop and maintain a knowledge base of our evolving products and services to stay up-to-date and provide exceptional support Essential Qualifications To succeed as a Live Chat Specialist at blithequark, you'll need: Previous experience in retail customer service or the automotive industry (preferred but not necessary) Basic internet and window-based computer skills A strong ability to multitask, with gaming experience being helpful A positive and professional demeanor, with excellent written and verbal communication skills The ability to adapt to change and thrive in a quick-paced work environment Residency in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin Preferred Qualifications While not required, the following skills and experiences can give you a competitive edge: Previous experience in online chat support or customer service Familiarity with the automotive industry and its products and services Experience with computer software and technology, including chat platforms and CRM systems A strong understanding of customer service principles and practices Career Growth and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. As a Live Chat Specialist, you'll have access to: On-the-job training and coaching to help you succeed in your role Ongoing learning and development opportunities to enhance your skills and knowledge A supportive and collaborative work environment that encourages feedback and growth Opportunities for advancement and career progression within the company Work Environment and Company Culture At blithequark, we pride ourselves on our relaxed, professional, and fun work environment. We believe in: Fostering a culture of inclusivity, diversity, and respect Encouraging open communication, feedback, and collaboration Supporting work-life balance and employee well-being Recognizing and rewarding outstanding performance and contributions Compensation, Perks, and Benefits As a Live Chat Specialist at blithequark, you can expect: A competitive hourly rate of $13.00 per hour A comprehensive benefits package, including 401(k) and 401(k) matching On-the-job training and coaching to help you succeed in your role A referral program that rewards you for referring talented candidates to our team A flexible work schedule, with opportunities for advancement and career growth Conclusion If you're a motivated, customer-focused, and tech-savvy individual looking for a challenging and rewarding role, we encourage you to apply for our Live Chat Specialist position. At blithequark, we're passionate about delivering exceptional customer experiences and driving business growth for our clients. Join our team and take the first step towards a fulfilling and successful career in the automotive industry. Don't miss this opportunity to work with a dynamic and innovative company that values its employees and customers. Apply now to become a part of our team and start your journey as a Live Chat Specialist at blithequark! Apply for this job