Experienced Customer Support Associate – Flexible Work Environment and Autonomous Role for Empathetic and Proactive Individuals

Welcome to blithequark: Pioneers in Flexible Work Solutions At blithequark, our mission is to revolutionize the way people work by providing innovative solutions that promote flexibility, autonomy, and productivity. As a leading provider of desk booking and flexible office management tools, we empower businesses to create a better work-life balance for their employees. Our tool seamlessly integrates with popular platforms like Slack and MS Teams, allowing users to book desks, pre-order necessary resources, and gain valuable insights into office usage. With a global client base and over 100,000 users relying on our product every month, we're committed to delivering exceptional customer experiences. Why Join blithequark? At blithequark, we practice what we preach. Our company culture is built on the principles of flexible work, autonomy, and calmness. We believe that happy and productive employees are those who have the freedom to choose where and when they work. As a result, we've created a work environment that fosters creativity, progress, and impact. If you're a self-motivated individual who thrives in autonomous settings and is passionate about delivering outstanding customer support, you'll love working with us. Our Core Values: Flexible Work: We trust our employees to manage their time and work in a way that suits them best. Autonomous Work: We hire talented individuals and give them the freedom to work independently, making decisions that align with our company goals. Calm not Crazy: We prioritize a healthy work-life balance and encourage our employees to maintain a calm and unstressed mindset, leading to increased productivity and job satisfaction. Job Overview We're seeking an experienced Customer Support Associate to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service, resolving technical issues, and ensuring that our customers have an outstanding experience with our product. If you're a proactive, empathetic, and technically savvy individual with a passion for customer support, we'd love to hear from you. Key Responsibilities: Manage customer support channels, responding to inquiries and resolving issues in a timely and professional manner. Create and manage tech support tickets, ensuring that all issues are properly documented and escalated when necessary. Share customer feedback with the development team, helping to inform product improvements and enhancements. Escalate complex issues to senior team members, ensuring that all problems are resolved efficiently and effectively. Assist with daily tasks, including data entry, reporting, and other administrative duties as required. Requirements and Qualifications To be successful in this role, you'll need to possess the following skills and qualifications: Essential Qualifications: Empathetic and customer-focused, with a strong desire to deliver exceptional support experiences. Fluent in English, with excellent communication and interpersonal skills. Proactive and enthusiastic, with a strong work ethic and ability to work independently. Attention to detail, with a high level of accuracy and quality in your work. Autonomous and self-motivated, with the ability to work effectively in a remote setting. Comfortable with change and adaptable, with a willingness to learn and grow with our company. Reasonably technical, with a basic understanding of software applications and technical support principles. Preferred Qualifications: Previous customer support experience, preferably in a technical or software-related field. Familiarity with helpdesk software and ticketing systems. Experience working in a remote or flexible work environment. What We Offer In return for your hard work and dedication, we offer a competitive package that includes: A remote, part-time role with flexible hours (20 hours per week, UK hours). A competitive salary of £13,500 per annum. Opportunities for career growth and professional development in a rapidly expanding company. A dynamic and supportive work environment that fosters creativity, innovation, and collaboration. Access to cutting-edge technology and tools, including our own desk booking and flexible office management software. A comprehensive benefits package, including perks and rewards that recognize and reward your contributions to our company. Our Culture and Work Environment At blithequark, we're proud of our unique company culture, which is built on the principles of flexibility, autonomy, and calmness. We believe in trusting our employees to manage their time and work in a way that suits them best, and we provide the tools and resources necessary to support their success. Our team is passionate, driven, and committed to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our journey. How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. Join our team and become a part of a dynamic and innovative company that is revolutionizing the way people work. Conclusion At blithequark, we're committed to creating a better work-life balance for our employees and customers. If you're a talented and motivated individual who shares our vision and values, we encourage you to apply for this exciting opportunity. Join our team and become a part of a company that is shaping the future of flexible work. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply for this job