**Experienced Live Chat Specialist – Deliver Exceptional Customer Service Experience in a Remote Setting**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we invite you to join blithequark's dynamic team as a Live Chat Specialist. In this role, you will be the face of our company, providing top-notch support to our customers via live chat, phone, and email. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction, loyalty, and retention. **About blithequark** blithequark is a leading provider of innovative energy solutions, dedicated to empowering customers to take control of their energy needs. Our mission is to deliver exceptional customer experiences, foster a culture of innovation, and drive growth through strategic partnerships. As a remote Live Chat Specialist, you will be part of a dynamic team that values collaboration, creativity, and customer-centricity. **Responsibilities** As a Live Chat Specialist at blithequark, you will be responsible for: * Responding to customer inquiries in a timely and professional manner via live chat, phone, and email * Resolving customer complaints and concerns in a fair and satisfactory manner * Providing product information, features, and benefits to customers * Processing orders, returns, and exchanges as needed * Collaborating with internal teams to resolve customer issues * Documenting customer interactions using our CRM software * Meeting and exceeding customer service metrics and goals * Participating in ongoing training and development programs to enhance your skills and knowledge * Adapting to changing priorities and workflows in a fast-paced environment * Maintaining a high level of customer satisfaction and loyalty through proactive communication and issue resolution **Requirements** To succeed as a Live Chat Specialist at blithequark, you will need: * A high school diploma or equivalent; an associate's or bachelor's degree is preferred * 1-2 years of customer service experience, preferably in a live chat environment * Excellent communication, listening, and problem-solving skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong customer service skills and a customer-centric attitude * Proficiency in CRM software and Microsoft Office * Ability to work a flexible schedule, including evenings and weekends (if required) * Strong analytical and problem-solving skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive customer information **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience with energy-related products or services * Knowledge of CRM software and customer service tools * Certification in customer service or a related field * Experience working in a remote or virtual environment * Strong technical skills, including proficiency in Microsoft Office and CRM software **Skills and Competencies** To excel as a Live Chat Specialist at blithequark, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong customer service skills and a customer-centric attitude * Proficiency in CRM software and Microsoft Office * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive customer information * Strong technical skills, including proficiency in Microsoft Office and CRM software **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Live Chat Specialist, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and dynamic work environment that fosters innovation and creativity * Recognition and rewards for outstanding performance * Opportunities to participate in company-wide initiatives and projects * Access to industry-leading tools and technologies **Work Environment and Company Culture** As a remote Live Chat Specialist at blithequark, you will be part of a dynamic team that values collaboration, creativity, and customer-centricity. Our company culture is built on the following principles: * Customer-centricity: We put our customers at the forefront of everything we do. * Innovation: We encourage creativity and innovation in all aspects of our business. * Collaboration: We work together as a team to achieve our goals and objectives. * Continuous learning: We invest in our employees' growth and development. * Recognition and rewards: We recognize and reward outstanding performance and contributions. **Compensation, Perks, and Benefits** As a Live Chat Specialist at blithequark, you will be eligible for: * Competitive salary and benefits package * Ongoing training and development opportunities * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Health insurance benefits and other perks may be available based on eligibility * 401(k) retirement plan with company match * Paid time off and holidays * Discounts on energy services and products **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Live Chat Specialist position at blithequark. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Now! Apply for this job