Experienced Live Chat Representative – Delivering Exceptional Customer Service and Driving Sales Growth in a Fast-Paced Environment

Welcome to blithequark At blithequark, we're passionate about providing outstanding customer experiences and driving sales growth through our innovative live chat platform. As a leader in our industry, we're committed to excellence and are seeking a highly skilled and motivated Live Chat Representative to join our team. If you're a well-rounded individual with a passion for delivering exceptional customer service and a drive to succeed in a fast-paced environment, we want to hear from you. Job Overview As a Live Chat Representative at blithequark, you will be the first point of contact for our site visitors, providing timely and professional responses to their inquiries and guiding them through the sales process. Your primary objective will be to connect our site visitors with our practice-based PLs, who will then work on booking them for in-person consultations. This is a computer-based role that requires excellent communication skills, attention to detail, and the ability to manage multiple live chat conversations simultaneously. Key Responsibilities Utilize our CRM tool to interact with prospective patients and schedule them for in-clinic or virtual consultations Manage multiple chat-based conversations in real-time, providing timely and accurate responses to site visitors Follow our lead journey process to ensure seamless communication and sales growth Focus on quantity and quality, responding effectively to 100% of live chats and having meaningful conversations with prospective patients Collaborate with Leadership to reach strategic sourcing and sales goals, and assist with PL efforts for other practice locations as needed Provide accurate information to site visitors, including starting prices and other approved information, and qualify leads to drive sales growth Assist with sales-related administrative tasks as needed, and participate in ad hoc projects and tasks as assigned Essential Skills and Qualifications To be successful in this role, you will need to possess the following skills and qualifications: At least 1 year of sales experience, preferably in inside sales and/or remote positions Experience using a CRM tool, preferably Intercom or Salesforce Typing speed of 60 words per minute Ability to manage multiple live chat conversations simultaneously while providing outstanding customer service Proficiency in Microsoft Office and Google Suite Excellent verbal and written communication skills Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations Strong organizational and multitasking skills, with the ability to work independently and as part of a team Self-motivation, adaptability, and a positive attitude, with the ability to learn new techniques and perform multiple tasks simultaneously Preferred Skills and Qualifications While not essential, the following skills and qualifications are highly desirable: Availability to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between) Availability for training from 9am-5pm local time Availability to work on a Saturday or Sunday (or both) Previous experience in a live chat or customer service role Knowledge of sales principles and practices Experience working in a fast-paced, dynamic environment Career Growth and Development At blithequark, we're committed to the growth and development of our employees. As a Live Chat Representative, you will have access to ongoing training and development opportunities, including: Comprehensive training on our CRM tool and sales processes Regular coaching and feedback to help you achieve your targets and KPIs Opportunities to develop your skills and knowledge in areas such as sales, customer service, and marketing Career advancement opportunities within the company, including leadership roles and specialized positions Work Environment and Company Culture At blithequark, we pride ourselves on our positive and dynamic company culture. As a Live Chat Representative, you will be working in a fast-paced and supportive environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences. Our company culture is built on the following values: A commitment to excellence in customer service A passion for innovation and continuous improvement A focus on teamwork and collaboration A dedication to the growth and development of our employees Compensation and Benefits At blithequark, we offer a competitive compensation and benefits package, including: A competitive hourly rate Opportunities for bonuses and incentives based on performance Comprehensive benefits package, including health, dental, and vision insurance 401(k) or other retirement savings plan Paid time off and holidays Access to ongoing training and development opportunities Conclusion If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for the Live Chat Representative role at blithequark. With our comprehensive training and development programs, competitive compensation and benefits package, and positive company culture, we're confident that you will find this role both challenging and rewarding. Don't miss out on this opportunity to join our team and contribute to our mission of delivering exceptional customer experiences. Apply now to take the first step in your career with blithequark. Apply for this job