**Experienced Live Chat Representative – Delivering Exceptional Customer Service and Driving Sales Growth at arenaflex**

At arenaflex, we're on a mission to revolutionize the way people interact with our brand, and we're looking for a highly skilled and motivated Live Chat Representative to join our team. As a Live Chat Representative, you'll be the face of arenaflex, providing top-notch customer service and support to our website visitors, while also driving sales growth and revenue for our organization. **About arenaflex** arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. We're a team of dedicated professionals who are committed to making a positive impact in the lives of our customers. With a strong focus on customer service, sales, and marketing, we're constantly looking for ways to improve and expand our services to meet the evolving needs of our customers. **Job Summary** As a Live Chat Representative at arenaflex, you'll be responsible for managing multiple live chat conversations in real-time, providing timely and accurate responses to our website visitors, and connecting them with our practice-based PLs who will work on booking them for an in-person consultation. You'll be working in a fast-paced and growing environment, where attention to detail and a sense of urgency are essential. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! **Key Responsibilities** As a Live Chat Representative at arenaflex, your key responsibilities will include: * Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations * Managing multiple chat-based conversations in real-time while providing timely responses * Following our lead journey process as applicable * Focusing on quantity: responding effectively to 100% of live chats * Focusing on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information in accordance with approved scripts * Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals * Assisting with PL efforts for other practice locations as needed * Providing accurate information to include starting prices or other approved information * Qualifying leads * Assisting in any sales-related administrative tasks as needed or as assigned * Other ad hoc projects and tasks as assigned **Essential Qualifications** To be successful as a Live Chat Representative at arenaflex, you'll need to possess the following essential qualifications: * At least 1 year of sales experience, preferably in inside sales and/or remote positions * Experience using a CRM tool, preferably Intercom or Salesforce * Typing speed of 60 words per minute * Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate, and timely responses * Proficiency in Microsoft Office and Google Suite * Excellent verbal and written communication * Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations * Strong organizational and multitasking skills * Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Availability to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between) * Availability for training from 9am-5pm local time * Availability to work on a Saturday or Sunday (huge plus if available on both weekend days!) * Experience working in a fast-paced and dynamic environment * Familiarity with arenaflex's products and services **Skills and Competencies** To succeed as a Live Chat Representative at arenaflex, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work in a team environment and collaborate with colleagues * Strong problem-solving and analytical skills * Ability to learn new techniques and adapt to changing situations * Strong organizational and time management skills * Ability to work independently and manage multiple priorities * Excellent typing skills and accuracy * Ability to work in a fast-paced and dynamic environment **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Live Chat Representative, you'll have access to a range of training and development opportunities, including: * Ongoing training and coaching to help you develop your skills and knowledge * Opportunities for career advancement and professional growth * Access to a range of learning resources and development programs * A supportive and collaborative team environment **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect. We're committed to creating a work environment that's inclusive, diverse, and supportive of all employees. **Compensation, Perks, and Benefits** As a Live Chat Representative at arenaflex, you'll be rewarded with a competitive salary and a range of benefits, including: * Competitive salary and benefits package * Ongoing training and development opportunities * Access to a range of learning resources and development programs * A supportive and collaborative team environment * Opportunities for career advancement and professional growth * Flexible working arrangements and work-life balance **How to Apply** If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! To apply for the Live Chat Representative role at arenaflex, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job