Experienced Live Chat Representative - Customer Service and Sales Support in the Innovative Water Park and Aquatic Attractions Industry
Join the Aquatic Development Group Team as a Live Chat Representative and Be at the Forefront of Exceptional Customer Experience! Are you passionate about delivering top-notch customer service and interested in the dynamic world of water parks and aquatic attractions? Look no further! Aquatic Development Group (ADG), a pioneering company in designing, building, and supplying innovative water parks, aquatic attractions, and recreational water features, is seeking a highly skilled Live Chat Representative to join our team. As a Live Chat Representative, you will be the first point of contact for customers engaging with ADG through our website chat system, providing exceptional customer service, responding to inquiries, and ensuring smooth communication between clients and internal teams. About Aquatic Development Group At ADG, we specialize in creating unforgettable aquatic experiences for high-profile clients like Disney, Six Flags, and Great Wolf Lodge. Our services range from wave generation technology to full-scale waterpark construction, and we're committed to pushing the boundaries of innovation and excellence in the industry. With a strong focus on customer satisfaction, we're looking for talented individuals who share our passion for delivering exceptional experiences. Position Overview As a Live Chat Representative at ADG, you will play a critical role in providing exceptional customer service, responding to inquiries, and ensuring seamless communication between clients and internal teams. You will be the face of our company, and your ability to provide accurate information, troubleshoot basic queries, and collaborate with sales and project management teams will be essential to our success. Key Responsibilities: Handle live chat interactions: Respond to customer inquiries in a timely and professional manner, providing accurate information about ADG's products, services, and ongoing projects. Provide exceptional customer service: Assist with customer issues, troubleshoot basic queries, or redirect to the appropriate department, ensuring that every customer interaction is a positive one. Document customer interactions and feedback: Help improve service and support processes by documenting customer interactions, feedback, and concerns. Collaborate with internal teams: Work closely with sales and project management teams to ensure seamless customer service, providing valuable insights and support to help drive projects forward. Maintain product knowledge: Stay up-to-date on ADG's offerings and project timelines to assist clients efficiently, providing accurate information and solutions to their inquiries. Qualifications and Skills To succeed as a Live Chat Representative at ADG, you'll need: Essential Qualifications: High school diploma or equivalent: A high school diploma or equivalent is required, with a strong written communication skills and attention to detail. Strong written communication skills: Excellent written communication skills, with the ability to respond to customer inquiries in a timely and professional manner. Proactive approach: A proactive approach to customer service and problem-solving, with a strong ability to multi-task and manage multiple chat conversations at once. Preferred Qualifications: Previous experience in customer service: Previous experience in customer service or as a live chat representative is a plus, with a strong understanding of CRM software and live chat platforms. Familiarity with CRM software: Familiarity with CRM software and live chat platforms, with the ability to quickly learn and adapt to new systems. What We Offer At ADG, we're committed to providing a supportive and dynamic work environment that fosters growth and development. As a Live Chat Representative, you'll enjoy: Competitive Salary and Benefits: Competitive salary: A competitive salary reflecting your skills and experience, with opportunities for growth and advancement. Flexible work arrangements: A hybrid role that lets you balance your time between our remote office and home, providing the flexibility to work in a setting that suits you best. Opportunities for growth: Opportunities for professional growth and development, with access to training and resources to help you succeed in your role. Career Growth Opportunities and Learning Benefits: Professional development: Opportunities for professional growth and development, with access to training and resources to help you succeed in your role. Mentorship: Guidance and support from experienced professionals, helping you navigate your career and achieve your goals. Cross-functional training: Opportunities to learn about different aspects of our business, from sales and project management to product development and customer service. Work Environment and Company Culture: Dynamic work environment: A dynamic and supportive work environment that fosters collaboration, creativity, and innovation. Company culture: A company culture that values customer satisfaction, teamwork, and excellence, with a strong focus on employee engagement and well-being. Why Join Us? At ADG, we're passionate about creating unforgettable aquatic experiences that bring joy and excitement to people around the world. As a Live Chat Representative, you'll be an integral part of our team, providing exceptional customer service and support to our clients. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we want to hear from you! Apply Today! If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job