**Experienced Live Chat Representative – Customer Service and Sales Support**

At arenaflex, we're dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions. As a key member of our customer service team, the Experienced Live Chat Representative will play a vital role in connecting our site visitors with our practice-based professionals, ultimately leading to in-person consultations and driving business success. **About arenaflex** arenaflex is a dynamic and rapidly growing organization that's revolutionizing the way we approach customer service and sales. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a leader in our industry. As a Live Chat Representative at arenaflex, you'll be part of a talented team that's passionate about delivering outstanding results and making a real difference in the lives of our customers. **Key Responsibilities** As an Experienced Live Chat Representative, you'll be responsible for providing exceptional customer service and support to our site visitors through live chat conversations. Your primary objectives will be to: * Utilize our CRM tool to interact with prospective patients in an effort to schedule them for in-clinic or virtual consultations * Manage multiple chat-based conversations in real-time while providing timely and accurate responses * Follow our lead journey process as applicable to ensure seamless customer experiences * Focus on quantity: responding effectively to 100% of live chats * Focus on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information * Collaborate with Leadership as needed or directed to reach strategic sourcing and sales goals * Assist with PL efforts for other practice locations as needed * Provide accurate information to site visitors, including starting prices or other approved information * Qualify leads and assist in sales-related administrative tasks as needed or assigned * Participate in ad-hoc projects and tasks as assigned by Leadership **Essential Qualifications** To succeed in this role, you'll need to possess the following essential qualifications: * At least 1 year of sales experience, preferably in inside sales and/or remote positions * Experience using a CRM tool, preferably Intercom or Salesforce * Typing speed of 60 words per minute * Ability to manage multiple live chat conversations at any given time while providing outstanding customer service * Proficiency in Microsoft Office and Google Suite * Excellent verbal and written communication skills * Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations * Strong organizational and multitasking skills * Ability to work independently and as part of a team, with self-motivation, adaptability, and a positive attitude **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Availability to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between) * Availability for training from 9am-5pm local time * Availability to work on a Saturday or Sunday (huge plus if available on both weekend days!) * Experience in a similar role or industry * Familiarity with arenaflex's products and services **Skills and Competencies** To excel in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to learn new techniques and adapt to changing situations * Proficiency in CRM tools and software * Strong organizational and time management skills * Ability to work independently and as part of a team * Self-motivation, adaptability, and a positive attitude **Career Growth Opportunities and Learning Benefits** As an Experienced Live Chat Representative at arenaflex, you'll have access to a range of career growth opportunities and learning benefits, including: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Access to industry-leading tools and technologies **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values: * Excellence: We strive for excellence in everything we do. * Innovation: We're passionate about innovation and continuous improvement. * Customer Focus: We're dedicated to delivering exceptional customer experiences. * Teamwork: We believe in the power of teamwork and collaboration. * Integrity: We operate with integrity and transparency in all our interactions. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for bonuses and incentives * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to industry-leading tools and technologies * Collaborative and supportive work environment **How to Apply** If you're a motivated and customer-focused individual with a passion for sales and customer service, we'd love to hear from you! To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you and explore how you can contribute to our team's success! Apply for this job