**Experienced Live Chat and Email Customer Support Specialist – Technical Service and Support**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our team, you'll play a vital role in shaping the future of customer support. We're seeking a highly motivated and skilled individual to join our dynamic team as a Live Chat and Email Customer Support Specialist. In this role, you'll have the opportunity to make a real difference in the lives of our customers by providing top-notch technical support and solutions. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in today's fast-paced digital landscape. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a collaborative and supportive work environment that encourages growth, learning, and innovation. With a strong focus on technical expertise and customer-centricity, we're dedicated to helping our customers achieve their goals and overcome challenges. **Job Summary** As a Live Chat and Email Customer Support Specialist, you'll be responsible for providing timely and effective support to customers who have purchased an extended service plan from Universal Technical Services. You'll be the first point of contact for customers seeking assistance with troubleshooting and servicing covered products, and you'll work closely with our team to resolve issues and deliver exceptional customer experiences. **Key Responsibilities** * Respond promptly to incoming chats and emails from customers, providing timely and effective support to resolve their issues * Identify customer needs and provide appropriate solutions, using your technical expertise and problem-solving skills to troubleshoot issues related to covered products * Maintain accurate records of customer interactions, ensuring that all issues are documented and resolved in a timely manner * Collaborate with team members to improve service quality, share knowledge, and develop best practices * Stay up-to-date with new technologies, processes, and products, ensuring that your skills and knowledge are current and relevant **Essential Qualifications** * Previous experience in customer service or technical support, preferably in a technical environment * Strong interpersonal skills and customer-oriented mindset, with a focus on delivering exceptional customer experiences * Ability to adapt to new technologies and processes, with a willingness to learn and grow * Excellent written and verbal communication skills, with the ability to communicate complex technical information in a clear and concise manner * Strong problem-solving abilities and critical thinking, with a focus on resolving issues and delivering solutions **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences * Strong technical aptitude, with experience troubleshooting products and resolving technical issues * Proficiency in using chat and email platforms for customer interaction, with a focus on delivering timely and effective support * Ability to work independently and as part of a team, with a focus on collaboration and teamwork **Education Requirements** * High school diploma or equivalent, with a focus on technical education and training **Experience Requirements** * Experience in a customer service role, preferably in a technical environment, with a focus on delivering exceptional customer experiences **Career Growth and Development Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Live Chat and Email Customer Support Specialist, you'll have the opportunity to enhance your technical skills and customer service expertise, positioning you for potential career advancements within the organization. Our team is passionate about learning and growth, and we offer a range of training and development opportunities to help you achieve your goals. **Work Environment and Company Culture** arenaflex fosters a collaborative and supportive work environment that encourages active communication and continuous improvement. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of innovation, creativity, and teamwork. With a focus on work-life balance and employee well-being, we offer a range of benefits and perks to support your physical, emotional, and mental health. **Compensation, Perks, and Benefits** * Competitive salary based on experience, with a focus on delivering fair and equitable compensation * Health, dental, and vision insurance, with a focus on supporting your physical and mental health * Retirement savings plan options, with a focus on helping you plan for your future * Paid time off and flexible scheduling, with a focus on work-life balance and employee well-being * Opportunities for professional development and career growth, with a focus on helping you achieve your goals **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional customer experiences and making a real difference in the lives of our customers. As a Live Chat and Email Customer Support Specialist, you'll have the opportunity to join a dynamic team of professionals who are dedicated to innovation, creativity, and customer-centricity. With a focus on work-life balance, employee well-being, and career growth, we offer a range of benefits and perks that support your physical, emotional, and mental health. **Why Work in Creve Coeur, MO?** Creve Coeur, MO, offers a welcoming community with access to a variety of amenities, including parks, shopping centers, and excellent schools. The area promotes a balanced lifestyle, providing both professional and personal growth opportunities while being conveniently located near major metropolitan attractions. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real difference in the lives of our customers, we want to hear from you! To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you and learn more about your skills, experience, and qualifications. Apply Job! Apply for this job