**Experienced Product Manager – Retention, Customer Experience & Engagement at arenaflex**

At arenaflex, we're revolutionizing the smart home industry with innovative products and exceptional customer experiences. As a Product Manager – Retention, Customer Experience & Engagement, you'll play a pivotal role in driving retention strategies and ensuring our customers remain delighted with our products and services. If you're passionate about delivering exceptional customer experiences and have a knack for data-driven decision-making, we'd love to hear from you. **A Day in the Life** As a Product Manager – Retention, Customer Experience & Engagement at arenaflex, you'll be at the forefront of developing and executing retention initiatives that drive device health, subscription retention, and user engagement. Each day will bring new opportunities to impact our customers and drive retention. You may start your day reviewing customer feedback and product usage data to identify friction points, then collaborate with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. **About the Team** The Customer Experience & Engagement team at arenaflex is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. Whether recommending new smart home solutions or ensuring current devices remain online and performing well, the CxE team is constantly finding ways to engage and retain arenaflex's growing customer base. **Key Responsibilities** As a Product Manager – Retention, Customer Experience & Engagement at arenaflex, your key responsibilities will include: * Managing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention. * Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention. * Leveraging data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the arenaflex customer experience. * Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement. * Communicating campaign performance and recommendations to leadership to inform future retention strategies. * Staying up-to-date on industry trends and best practices in customer retention to continuously improve arenaflex's approach. **Essential Qualifications** To be successful in this role, you'll need: * 5+ years of product or program management, product marketing, business development, or technology experience. * A Bachelor's degree or equivalent. * Experience owning/driving roadmap strategy and definition. * Experience with end-to-end product delivery. * Experience with feature delivery and tradeoffs of a product. * Experience as a product manager or owner. * Experience owning technology products. **Preferred Qualifications** While not required, having the following experience will be beneficial: * Experience influencing senior leadership through data-driven insights. * Experience working across functional teams and senior stakeholders. **Skills and Competencies** To excel in this role, you'll need: * Strong analytical and problem-solving skills. * Excellent communication and interpersonal skills. * Ability to work collaboratively with cross-functional teams. * Strong project management skills. * Experience with data analysis and interpretation. * Familiarity with customer retention strategies and best practices. * Strong business acumen and understanding of the smart home industry. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Product Manager – Retention, Customer Experience & Engagement, you'll have opportunities to: * Work on high-impact projects that drive business growth and customer satisfaction. * Collaborate with cross-functional teams to develop and execute retention strategies. * Develop and refine your analytical and problem-solving skills. * Stay up-to-date on industry trends and best practices in customer retention. * Participate in training and development programs to enhance your skills and knowledge. **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. Our culture is built on a foundation of collaboration, creativity, and customer obsession. As a Product Manager – Retention, Customer Experience & Engagement, you'll be part of a team that's passionate about delivering exceptional customer experiences and driving business growth. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package that includes: * A base salary ranging from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. * Equity, sign-on payments, and other forms of compensation as part of a total compensation package. * A full range of medical, financial, and/or other benefits. * Opportunities for career growth and professional development. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for data-driven decision-making, we'd love to hear from you. Please submit your application via our internal or external career site. Apply Now! Apply for this job