**Experienced Live Chat Agent – Offsite Customer Support Representative**

At blithequark, we're dedicated to providing exceptional customer experiences through our innovative approach to the used car market. With a vast inventory of vehicles across the United States, we've been the go-to destination for savvy car shoppers since 2005. Our commitment to customer satisfaction is at the forefront of everything we do, and we're seeking a talented Live Chat Agent to join our Customer Support team. As a Live Chat Agent at blithequark, you'll be the primary point of contact for our customers, providing timely and efficient support via live chat in English. This is an offsite, full-time hourly position, allowing you to work remotely while ensuring our customers receive outstanding service. If you're passionate about problem-solving, possess exceptional communication skills, and thrive in a fast-paced environment, we'd love to have you on our team. **About the Role** As a Live Chat Agent, you'll be responsible for: * Responding promptly to customer inquiries through live chat, maintaining a professional and courteous tone at all times. * Providing accurate information about our products, services, and policies to assist customers effectively. * Troubleshooting issues and providing step-by-step guidance to resolve customer concerns. * Handling multiple live chat interactions simultaneously while maintaining high levels of accuracy and efficiency. * Escalating complex issues to appropriate departments when necessary, following company protocols. * Documenting interactions and maintaining thorough and accurate records using internal systems. * Collaborating with team members to share insights and solutions to improve customer satisfaction. * Staying updated on product knowledge, company policies, and live chat best practices to enhance your support capabilities. **Qualifications and Requirements** To be successful in this role, you'll need: * Fluency in written and spoken English with excellent grammar and communication skills. * Proven experience in customer support, preferably in a live chat or online environment. * The ability to multitask effectively and manage time in a fast-paced setting. * Strong problem-solving skills and attention to detail. * Comfortable using customer service software and tools to manage chats and records. * Reliable access to a quiet, distraction-free workspace and a stable internet connection. * Demonstrated ability to empathize and maintain professionalism with customers. * Flexible availability, including evenings or weekends as needed. **What We Offer** As a Live Chat Agent at blithequark, you'll enjoy: * Competitive hourly pay rate: $21.70 - $32.60 USD per hour * Opportunity to work remotely in a flexible, offsite environment * Collaborative and dynamic team environment * Ongoing training and development to enhance your skills and knowledge * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, and vision coverage * Generous paid time off and holidays * Access to cutting-edge technology and tools to support your success **Why Join blithequark?** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of innovation, collaboration, and continuous learning. Our team members are passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission. **How to Apply** If you're a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Disclaimer** blithequark is not responsible for any external links or websites. By applying for this position, you acknowledge that you've read and understood our terms and conditions. **Apply Now** Ready to join our team and make a difference in the lives of our customers? Click the link below to apply for this exciting opportunity: Apply for this job