**Experienced Full Stack Live Chat Support Agent – Web & Customer Service Expert**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, remote environment? Do you have a knack for problem-solving and a strong commitment to customer service? If so, we invite you to join blithequark's team of dedicated professionals as a Full Stack Live Chat Support Agent. As a key member of our customer support team, you will play a vital role in providing top-notch support to our customers via live chat, phone, and email. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to empowering individuals and businesses to thrive in an ever-changing world. Our mission is to deliver exceptional customer experiences, foster a culture of innovation, and promote a work environment that values diversity, inclusivity, and growth. With a strong presence in Ohio City, OH, we are committed to making a positive impact in our community and beyond. **Job Summary** We are seeking an experienced Full Stack Live Chat Support Agent to join our team on a part-time or full-time basis. As a Full Stack Live Chat Support Agent, you will be responsible for providing support to customers via live chat, phone, and email, resolving issues, and providing assistance with products and services. You will work closely with our team to ensure seamless customer experiences and contribute to the growth and success of blithequark. **Responsibilities** As a Full Stack Live Chat Support Agent, your primary responsibilities will include: • Providing support to customers via live chat, phone, and email, answering questions, resolving issues, and providing assistance with products and services • Working independently and as part of a team to ensure seamless customer experiences • Thinking critically and solving problems to resolve customer issues • Maintaining a strong commitment to customer service, ensuring that every interaction is positive and memorable • Collaborating with our team to identify areas for improvement and implement changes to enhance customer experiences • Staying up-to-date with product and service knowledge to provide accurate and timely support • Participating in training and development programs to enhance skills and knowledge **Qualifications** To be successful as a Full Stack Live Chat Support Agent, you will need to possess the following qualifications: • **Excellent written and verbal communication skills**: You will be able to effectively communicate with customers, colleagues, and management, both verbally and in writing. • **Proficiency in computer skills**: You will have a strong understanding of computer software, including MS Office, PLM, and SAP basis. • **High school diploma**: You will have a high school diploma or equivalent, with a strong foundation in communication, problem-solving, and customer service. • **Customer service experience**: You will have prior experience in customer-facing roles, with a proven track record of delivering exceptional customer experiences. • **Problem-solving skills**: You will be able to think critically and solve problems to resolve customer issues. • **Adaptability and flexibility**: You will be able to adapt to changing situations and priorities, with a flexible approach to work. **Essential Skills and Competencies** To excel as a Full Stack Live Chat Support Agent, you will need to possess the following essential skills and competencies: • **Communication skills**: You will be able to communicate effectively with customers, colleagues, and management, both verbally and in writing. • **Problem-solving skills**: You will be able to think critically and solve problems to resolve customer issues. • **Time management skills**: You will be able to prioritize tasks and manage time effectively to meet customer needs. • **Technical skills**: You will have a strong understanding of computer software, including MS Office, PLM, and SAP basis. • **Customer service skills**: You will be able to deliver exceptional customer experiences, with a strong commitment to customer service. • **Teamwork skills**: You will be able to work collaboratively with our team to ensure seamless customer experiences. **Preferred Qualifications** While not essential, the following qualifications are highly desirable: • **Bachelor's degree**: You will have a bachelor's degree in a related field, such as business, communications, or customer service. • **Customer service certification**: You will have a customer service certification, such as the Certified Customer Service Representative (CCSR) or the Certified Customer Service Manager (CCSM). • **Language skills**: You will be fluent in multiple languages, with the ability to communicate effectively with customers from diverse backgrounds. • **Experience with CRM software**: You will have experience with CRM software, such as Salesforce or Zendesk. **Career Growth Opportunities and Learning Benefits** As a Full Stack Live Chat Support Agent at blithequark, you will have access to a range of career growth opportunities and learning benefits, including: • **Training and development programs**: You will participate in regular training and development programs to enhance your skills and knowledge. • **Mentorship opportunities**: You will have access to mentorship opportunities, with experienced professionals who can guide and support your career growth. • **Career advancement opportunities**: You will have opportunities to advance your career, with promotions to senior roles or specialized positions. • **Professional certifications**: You will have access to professional certifications, such as the Certified Customer Service Representative (CCSR) or the Certified Customer Service Manager (CCSM). **Work Environment and Company Culture** As a Full Stack Live Chat Support Agent at blithequark, you will work in a dynamic, remote environment that values diversity, inclusivity, and growth. Our company culture is built on the following principles: • **Customer-centric**: We are committed to delivering exceptional customer experiences, with a strong focus on customer satisfaction. • **Innovative**: We are a forward-thinking organization, always looking for new and innovative ways to improve customer experiences and drive business growth. • **Collaborative**: We work collaboratively as a team, with a strong focus on communication, teamwork, and mutual respect. • **Flexible**: We offer flexible work arrangements, with the ability to work from home or in our office, depending on your needs and preferences. **Compensation, Perks, and Benefits** As a Full Stack Live Chat Support Agent at blithequark, you will receive a competitive compensation package, including: • **Competitive salary**: You will receive a competitive salary, based on your experience and qualifications. • **Benefits package**: You will have access to a comprehensive benefits package, including health insurance, dental insurance, and vision insurance. • **Paid time off**: You will receive paid time off, including vacation days, sick leave, and holidays. • **Professional development opportunities**: You will have access to professional development opportunities, including training and development programs, mentorship opportunities, and career advancement opportunities. **How to Apply** If you are passionate about delivering exceptional customer experiences and working in a dynamic, remote environment, we invite you to apply for the Full Stack Live Chat Support Agent position at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job