**Experienced Junior Tech Support Specialist – 24/7 Live-Chat Team at blithequark**

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's 24/7 live-chat team as a Junior Tech Support Specialist. In this exciting role, you will play a vital part in providing top-notch technical support to our clients' mobile and online banking solutions, working closely with our technical team and end-users to resolve issues and improve our products. **About blithequark** blithequark is a leading innovator in mobile and online banking technology, dedicated to empowering individuals and businesses to manage their financial lives with ease and confidence. Our cutting-edge solutions have revolutionized the way people bank, and we're committed to staying at the forefront of the industry. As a member of our team, you'll be part of a dynamic, collaborative environment where creativity, innovation, and teamwork come together to drive success. **Job Summary** As a Junior Tech Support Specialist, you will be responsible for providing exceptional technical support to our clients' mobile and online banking solutions through our 24/7 live-chat service. You will work closely with our technical team, software technicians, and developers to troubleshoot and resolve issues, and collaborate with end-users to understand their needs and provide tailored solutions. This is an entry-level position, and we're looking for a smart, creative, and enthusiastic individual who is eager to learn and grow with our team. **Working Hours and Schedule** Our 24/7 live-chat team operates on a 2-shift schedule, with two teams working in rotation: * Team 1: 9 pm - 9 am CST (Monday - Friday) * Team 2: 9 am - 9 pm CST (Monday - Friday) You will be required to work a rotating schedule, ensuring that our clients receive uninterrupted support 24/7. **Primary Responsibilities** As a Junior Tech Support Specialist, your primary responsibilities will include: * **In-depth understanding of our banking software and apps**: You will be expected to have a thorough understanding of our mobile and online banking products, including their features, functionality, and technical requirements. * **Coordinating with technical teams**: You will work closely with our software technicians, technical support, and developers to troubleshoot and resolve issues, and collaborate on projects to improve our products. * **Examining technical logs**: You will analyze technical logs to identify and troubleshoot issues encountered during 24/7 client support projects. * **Handling technical processes**: You will be able to explain technical processes to less-technical individuals, ensuring that our clients receive clear and concise support. * **Troubleshooting and resolving issues**: You will work with end-users to understand their technical issues and provide tailored solutions to resolve them. **Requirements** To be successful in this role, you will need to possess the following skills and qualifications: * **Excellent written and spoken English**: You will be required to communicate effectively with our clients and technical teams, both verbally and in writing. * **Ability to establish good working relationships with customers**: You will be expected to build strong relationships with our clients, providing exceptional support and ensuring their satisfaction. * **Solid troubleshooting ability**: You will need to be able to identify and resolve technical issues quickly and efficiently. * **Ability to learn technical skills quickly**: You will be required to learn and understand our mobile and online banking products, as well as technical processes and procedures. * **In-depth learning and understanding of our mobile and online banking products**: You will need to have a thorough understanding of our products, including their features, functionality, and technical requirements. * **Coordination with developers**: You will work closely with our developers to investigate and diagnose issues, and collaborate on projects to improve our products. * **Ability to manage a dynamic workload**: You will be required to manage multiple tasks and priorities, ensuring that our clients receive uninterrupted support. * **Managing, monitoring, and improving the quality of the tech support process**: You will be expected to continuously improve our tech support process, ensuring that our clients receive exceptional support. **As Plus** While not essential, the following skills and experiences would be highly beneficial: * **Experience in banking live-chat**: You will have a strong understanding of the banking industry and live-chat support. * **Experience in technical support**: You will have a solid background in technical support, including troubleshooting and resolving technical issues. * **Experience with Dialogflow**: You will have experience with Dialogflow, a popular platform for building conversational interfaces. * **Experience with various mobile phone platforms**: You will have experience with iOS and Android, as well as other mobile phone platforms. * **Project management experience**: You will have experience managing projects, including coordinating with teams and stakeholders. * **Working directly with US-based customers**: You will have experience working with US-based customers, including understanding their needs and preferences. * **Knowledge of US banking systems**: You will have a strong understanding of US banking systems, including regulations and industry standards. **Our Benefits** As a member of our team, you will enjoy the following benefits: * **Fully remote work**: You will have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. * **Long-term employment**: We offer long-term employment opportunities, ensuring that you can build a stable and rewarding career with us. * **Competitive salary**: You will receive a competitive salary, commensurate with your experience and qualifications. * **Community of practice**: You will be part of a community of practice, where you can share knowledge and best practices with your colleagues. * **Regular knowledge sharing**: You will have opportunities to share your knowledge and expertise with your colleagues, ensuring that we continue to innovate and improve. * **Internet compensation**: You will receive a monthly internet compensation of $50, ensuring that you have the resources you need to work effectively. * **Friendly and easy-going international team**: You will be part of a friendly and easy-going international team, where you can build strong relationships with your colleagues. **How to Apply** If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to hearing from you! Apply for this job