**Experienced Junior Tech Support Specialist – 24/7 Live-Chat Team at arenaflex**

At arenaflex, we're revolutionizing the world of mobile and online banking technology, and we're looking for a talented and enthusiastic Junior Tech Support Specialist to join our 24/7 live-chat team. As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences and resolving technical issues for our clients' mobile and online banking solutions. **About arenaflex** arenaflex is a leading industry player in mobile and online banking technology, dedicated to providing innovative and secure solutions to our clients. Our mission is to empower individuals and businesses to manage their finances with ease, and we're committed to delivering exceptional customer experiences through our cutting-edge technology and dedicated support team. **Job Summary** As a Junior Tech Support Specialist, you'll work directly with our clients, supporting end-users with technical questions about our products and collaborating with our technical team remotely. This is an entry-level position, and you'll have the opportunity to work with a small team, under the guidance of a team manager, and in coordination with other departments at arenaflex. You'll work directly with end-users through our live-chat platform, providing timely and effective support to ensure their technical issues are resolved efficiently. **Working Hours and Schedule** We offer a flexible and dynamic work schedule to accommodate your needs. Our 24/7 live-chat team operates on a 2-shift schedule, with two rotations: * 9 pm - 9 am CST (Monday to Friday) * 9 am - 9 pm CST (Monday to Friday) We also have a 5-day shift schedule for Saturday, from 11 am to 7 pm EST. **Primary Responsibilities** As a Junior Tech Support Specialist, your primary responsibilities will include: * **In-depth understanding of our banking software and apps**: You'll need to have a solid grasp of our products and services, including their features, functionality, and technical requirements. * **Coordinating with software technicians, technical support, and developers**: You'll work closely with our technical teams to resolve technical issues, investigate and diagnose problems, and implement solutions. * **Examining technical logs to troubleshoot and resolve issues**: You'll analyze technical logs to identify and resolve issues encountered during our 24/7 clients support project. * **Handling technical processes and explaining them to less-technical people**: You'll need to be able to communicate complex technical concepts in a clear and concise manner, making them accessible to our clients and end-users. **Requirements** To succeed in this role, you'll need to possess the following essential qualifications: * **Excellent written and spoken English**: You'll need to communicate effectively with our clients and end-users, both verbally and in writing. * **Ability to establish good working relationships with customers**: You'll need to build trust and rapport with our clients, providing them with exceptional customer experiences. * **Solid troubleshooting ability**: You'll need to be able to analyze technical issues, identify root causes, and implement effective solutions. * **Ability to learn technical skills quickly**: You'll need to be able to absorb and apply new technical knowledge and skills, staying up-to-date with the latest developments in our industry. * **In-depth learning and understanding of our mobile and online banking products**: You'll need to have a thorough understanding of our products and services, including their features, functionality, and technical requirements. * **Coordination with developers to investigate and diagnose issues**: You'll work closely with our development team to investigate and diagnose technical issues, implementing solutions and improving our products and services. * **Ability to manage a dynamic workload with many concurrent tasks**: You'll need to be able to prioritize tasks, manage your time effectively, and meet deadlines in a fast-paced environment. * **Managing, monitoring, and improving the quality of the tech support process**: You'll need to be able to analyze and improve our technical support processes, ensuring they meet the highest standards of quality and customer satisfaction. **As Plus** While not essential, the following qualifications would be highly desirable: * **Experience in banking live-chat**: You'll have a strong understanding of the banking industry and live-chat support, allowing you to provide exceptional customer experiences. * **Experience in technical support**: You'll have a solid background in technical support, including troubleshooting, problem-solving, and customer communication. * **Experience with Dialogflow**: You'll have experience with Dialogflow, a popular platform for building conversational interfaces. * **Experience with various mobile phone platforms, especially iOS and Android**: You'll have experience with multiple mobile phone platforms, including iOS and Android. * **Project management experience**: You'll have experience managing projects, including coordinating with teams, prioritizing tasks, and meeting deadlines. * **Working directly with US-based customers**: You'll have experience working with US-based customers, including communicating with them effectively and providing exceptional customer experiences. * **Knowledge of US banking systems**: You'll have a strong understanding of US banking systems, including their features, functionality, and technical requirements. **Our Benefits** As a Junior Tech Support Specialist at arenaflex, you'll enjoy a range of benefits, including: * **Fully remote work**: You'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. * **Long-term employment**: We offer long-term employment opportunities, allowing you to build a stable and fulfilling career with arenaflex. * **Competitive salary**: You'll receive a competitive salary, commensurate with your experience and qualifications. * **Community of practice, regular knowledge sharing among colleagues**: You'll be part of a dynamic and supportive community, where you can share knowledge, learn from others, and grow professionally. * **Internet compensation (50$ per month)**: You'll receive a monthly internet compensation, helping you stay connected and productive. * **Friendly and easy-going international team and colleagues**: You'll be part of a diverse and inclusive team, where you can build strong relationships and collaborate effectively. **How to Apply** If you're a motivated and enthusiastic individual with a passion for technical support and customer experience, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team! Apply for this job