**Experienced IT Customer Service Representative – Voice, Email, Chat, and Remote Support Expert**

Are you passionate about delivering exceptional customer experiences and resolving complex technical issues with ease? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the talented team at blithequark as an IT Customer Service Representative. At blithequark, we're committed to revolutionizing the way we interact with our customers, and we're seeking a skilled and dedicated individual to join our team of experts. As an IT Customer Service Representative, you'll be the primary point of contact for our customers, providing timely and effective resolutions to their technical issues through voice, email, chat, and remote support. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team of experts is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that fosters collaboration, innovation, and growth. **Key Responsibilities:** As an IT Customer Service Representative at blithequark, your key responsibilities will include: * Responding to customer incidents and issues through voice, email, chat, and remote support, providing timely and effective resolutions to their technical issues. * Identifying, investigating, and diagnosing issues, taking necessary action to resolve or assign the issue to the right assignment group. * Capturing all incidents in our incident tracker tool and assigning cases to relevant assignment groups as per process, ensuring proper documentation. * Providing resolution to customers based on in-scope processes, following the incident life cycle as defined by process. * Logging incidents with proper priority, categorization, and documentation, performing follow-up on all necessary incidents as defined in process with customers to ensure timely closure. * Upgrading technical, process, and soft skills to achieve client and internal quality scores, including CSAT scores, resolution on call, and customer service scores. * Assisting with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement. * Performing incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. **Essential Qualifications:** To succeed as an IT Customer Service Representative at blithequark, you'll need: * A high school diploma or equivalent, with a focus on computer science, information technology, or a related field. * 1-2 years of experience in a customer service or technical support role, preferably in a fast-paced, dynamic environment. * Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management. * Strong problem-solving and analytical skills, with the ability to identify and resolve complex technical issues. * Proficiency in using incident tracking tools, such as [insert tool name], and other software applications relevant to the role. * Ability to work in a team environment, with a focus on collaboration and mutual support. **Preferred Qualifications:** While not required, the following qualifications would be an asset: * Bachelor's degree in computer science, information technology, or a related field. * 2-3 years of experience in a customer service or technical support role, preferably in a fast-paced, dynamic environment. * Certification in a relevant technical field, such as CompTIA A+ or Cisco CCNA. * Experience with remote support tools, such as [insert tool name]. * Fluency in multiple languages, with the ability to communicate effectively with customers from diverse backgrounds. **Skills and Competencies:** To succeed as an IT Customer Service Representative at blithequark, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management. * Strong problem-solving and analytical skills, with the ability to identify and resolve complex technical issues. * Proficiency in using incident tracking tools, such as [insert tool name], and other software applications relevant to the role. * Ability to work in a team environment, with a focus on collaboration and mutual support. * Strong attention to detail, with the ability to accurately document and track customer incidents. * Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results in a fast-paced environment. **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their skills, with a focus on career advancement and professional development. As an IT Customer Service Representative, you'll have access to: * Ongoing training and development opportunities, including technical and soft skills training. * Mentorship and coaching from experienced colleagues and management. * Opportunities for career advancement, with a focus on promoting from within. * A comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off. **Work Environment and Company Culture:** At blithequark, we're proud of our dynamic and inclusive work environment, with a focus on collaboration, innovation, and growth. As an IT Customer Service Representative, you'll have the opportunity to work with a talented team of experts, with a focus on delivering exceptional customer experiences. Our company culture is built on the following values: * Customer-centricity: We're committed to delivering exceptional customer experiences, with a focus on meeting and exceeding customer expectations. * Innovation: We're passionate about innovation, with a focus on developing new solutions and services that meet the evolving needs of our customers. * Collaboration: We're committed to collaboration, with a focus on working together as a team to achieve our goals. * Growth: We're dedicated to helping our employees grow and develop their skills, with a focus on career advancement and professional development. **Compensation, Perks, and Benefits:** As an IT Customer Service Representative at blithequark, you'll be rewarded with a competitive compensation package, including: * A starting hourly rate of $22.23. * Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off. * Ongoing training and development opportunities, including technical and soft skills training. * Mentorship and coaching from experienced colleagues and management. * Opportunities for career advancement, with a focus on promoting from within. **How to Apply:** If you're passionate about delivering exceptional customer experiences and resolving complex technical issues, we invite you to apply for the IT Customer Service Representative role at blithequark. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job