**Experienced Hybrid Customer Care Professional - Small Business Sales Development Representative at arenaflex**

Join arenaflex, a global leader in the financial services industry, as we continue to revolutionize the way people and businesses progress. As a Hybrid Customer Care Professional - Small Business Sales Development Representative, you will play a pivotal role in shaping the future of arenaflex's Control Management organization. With a strong focus on customer satisfaction and sales growth, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment. **About arenaflex** arenaflex is a global organization that has been a leader in the financial services industry for over a century. With a diverse community of colleagues from around the world, we are committed to providing exceptional customer experiences, fostering a culture of inclusivity and respect, and promoting the well-being of our colleagues and their loved ones. Our company values are built on a foundation of integrity, teamwork, and a passion for innovation, and we strive to uphold these values in everything we do. **Business Unit Job Family: Control Management** The Control Management organization at arenaflex is responsible for ensuring the integrity and accuracy of our financial systems and processes. As a Hybrid Customer Care Professional - Small Business Sales Development Representative, you will be working closely with colleagues across the organization to identify and resolve issues, improve processes, and drive business growth. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. **How will you make an impact in this role?** As a Hybrid Customer Care Professional - Small Business Sales Development Representative, you will be responsible for contacting clients with overdue accounts to secure the settlement of the account. You will also be working proactively to prevent future overdues with accounts that have a high exposure. This role requires a strong understanding of financial systems and processes, as well as excellent communication and negotiation skills. **Key Responsibilities:** * Contact clients with overdue accounts to secure the settlement of the account * Conduct preventive work to avoid future overdues with accounts that have a high exposure * Analyze and resolve issues related to financial systems and processes * Collaborate with colleagues across the organization to improve processes and drive business growth * Develop and maintain strong relationships with clients and colleagues * Stay up-to-date with industry trends and developments, and apply this knowledge to improve business outcomes **Minimum Qualifications:** * High school diploma or equivalent required; bachelor's degree preferred * 1-2 years of experience in a customer-facing role, preferably in a financial services industry * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines **Preferred Qualifications:** * 2-3 years of experience in a customer-facing role, preferably in a financial services industry * Experience with financial systems and processes * Strong negotiation and conflict resolution skills * Ability to work independently and as part of a team * Fluency in multiple languages a plus **Skills and Competencies:** * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines * Strong negotiation and conflict resolution skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits:** arenaflex is committed to helping our colleagues develop their skills and expertise through a range of training and development programs. As a Hybrid Customer Care Professional - Small Business Sales Development Representative, you will have access to a range of learning opportunities, including: * On-the-job training and mentorship * Formal training programs and workshops * Online learning platforms and resources * Networking opportunities with colleagues across the organization **Work Environment and Company Culture:** arenaflex is committed to creating a work environment that is inclusive, respectful, and supportive of our colleagues' well-being. As a Hybrid Customer Care Professional - Small Business Sales Development Representative, you will have the opportunity to work in a dynamic and supportive environment, with a range of benefits and perks to support your physical, financial, and mental health. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including: * $20.00 to $21.65 hourly + bonus + benefits * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Conclusion:** If you are a motivated and results-driven individual with a passion for customer service and sales growth, we encourage you to apply for the Hybrid Customer Care Professional - Small Business Sales Development Representative role at arenaflex. As a member of our Control Management organization, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment, with a range of benefits and perks to support your physical, financial, and mental health. Apply now to join our team and start your career journey with arenaflex! Apply Job! Apply for this job