**Experienced Full Stack Customer Service Representative – Voice & Chat Support for arenaflex**

**Join arenaflex, a dynamic and innovative company driven by our Passion for People, as we strive to bring people together and deliver exceptional customer experiences.** Are you a customer service enthusiast with a passion for driving great customer experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join our team of talented Customer Service Representatives at arenaflex. As a key member of our remote support team, you will play a vital role in delivering exceptional customer experiences through voice and chat support. **About arenaflex** arenaflex is a leading company that brings people together through our innovative products and services. We believe that every connection, every relationship matters, and we're committed to delivering exceptional customer experiences that exceed our clients' expectations. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join our journey. **Job Summary** As an Experienced Full Stack Customer Service Representative, you will be responsible for providing exceptional customer support via phone and chat, assisting clients with their inquiries, troubleshooting, and general support. You will be the face of arenaflex, delivering a high level of client service under high volume, and exceeding key performance indicators (KPIs) and quality goals. **Responsibilities** * Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues. * Demonstrate high standards for quality service, keeping up-to-date with product/procedural knowledge and assessing industry trends. * Work in tandem with the quality and training team to self-manage performance expectations, maintaining an open communication line with Team Lead/Quality Advocate/Trainer and Manager for support and personal development. * Maintain business acumen, courtesy, and professionalism when dealing with all client contacts, maintaining proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately. * Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects, with strict adherence to key performance indicators (KPIs) as set by management. * Strive to exceed key performance indicators (KPIs) and quality goals as outlined by management, communicating with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. **Requirements** * 2-3 years' experience in a business/professional environment, preferably in the service industry, with comparable experience in an office environment encouraged. * Self-starter with the ability to manage workload efficiently, demonstrating exceptional written communication skills, and a commitment to client service and high-quality standards in grammar, punctuation, and written business acumen. * Professional, upbeat, and engaging oral and/or written communication, with the ability to develop relationships with clients, even in difficult situations, and advise and counsel clients in a quick and efficient manner. * Must be computer literate and internet savvy, with e-commerce and online shopping experience preferred, and experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service). * Excellent Data Entry skills, with a minimum of 45-55 wpm, and flexibility to work in a dynamic shift environment, with weekends and evening shifts may be required. **Preferred Qualifications** * Prior customer service/troubleshooting experience, with a strong desire to be helpful and take ownership to resolve customer situations. * Excellent oral communication skills, with clear diction, tone, and knowledge/use of proper grammar, and a positive outlook and enthusiastic attitude. * Conscientious team player, driven by delivering results, dependable and consistent, with a history of good attendance, and naturally curious with an aptitude for learning and understanding quickly. **Work Environment and Culture** * arenaflex is a remote work environment, with a flexible schedule that allows you to work from the comfort of your own home. * Our team is passionate about making a difference in people's lives, and we're committed to delivering exceptional customer experiences that exceed our clients' expectations. * We offer a dynamic and innovative work environment, with opportunities for growth and development, and a commitment to work-life balance. **Compensation and Benefits** * $18.00 per hour, with the ability to earn a bonus based on performance. * Referral program, with opportunities for career growth and development. * Flexible scheduling, with a minimum of 30 hours per week. * Paid training, with a comprehensive onboarding program that includes new hire orientation, training schedules, and nesting on week 2. **Equipment and Technology Requirements** * Windows-based computer, with a minimum of 40 GB of available space, 100 GB of total space, and 8 GB of RAM or better. * Dual monitors, with a minimum of 1280 x 1024 (SXGA) screen resolution, and one monitor and one laptop or 2 monitors. * Minimum internet connectivity requirements, with a hard-wired connection, minimum 45 Mbps download speed, and minimum 10 Mbps upload speed. **How to Apply** If you're a customer service enthusiast with a passion for driving great customer experiences, we invite you to apply for this exciting opportunity to join our team at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are committed to creating a work environment that is inclusive and respectful of all employees. **Disclaimer** arenaflex is not responsible for any errors or omissions in this job posting, and reserves the right to modify or cancel this job posting at any time. arenaflex is an equal employment opportunity employer, and all applicants will be considered without regard to their race, color, religion, sex, national origin, age, disability, or any other protected characteristic. Apply for this job