Experienced HR Shared Services Representative – Customer-Focused Role with Opportunities for Growth and Development at blithequark

Introduction to blithequark and the Industry blithequark is the world's leading streaming entertainment provider, offering a vast array of TV series, documentaries, feature films, and mobile games to over 236 million paid memberships in more than 234 countries. As a pioneer in the entertainment industry, blithequark has revolutionized the way people consume media, providing unparalleled access to content anytime, anywhere, on any internet-connected screen. With a commitment to innovation and customer satisfaction, blithequark has become a household name, synonymous with quality entertainment and exceptional user experience. Job Overview This role is an integral part of the HR Shared Services team at blithequark, serving as the primary point of contact for all HR inquiries from initial requests to fulfillment. As an HR Shared Services Representative, you will work closely with local and global talent groups to identify solutions and resolve employee issues in a timely manner, leveraging Workday transactions and data input & accuracy. Your customer-centric approach, combined with top-notch stakeholder management skills, will enable you to provide exceptional support to employees, ensuring a seamless and positive experience. Key Responsibilities Ensure the accuracy of employee data through the management of employee forms and processes, maintaining the highest level of data integrity and compliance. Collaborate with various teams to support applications that impact all personnel, ensuring smooth operations and enabling employees to focus on delivering their best work. Explore new tools and techniques to simplify, optimize, and automate work across the Talent organization, driving process improvements and increasing efficiency. Contribute to the creation, writing, and maintenance of the HR knowledge base for employees, providing accessible and up-to-date information on HR policies and procedures. Assist with analyzing, intaking, and operationalizing new employee services, from pre-hire to offboarding, ensuring a comprehensive and supportive experience for all employees. Perform system and testing audits as requested, analyzing and documenting results and discrepancies to ensure data accuracy, integrity, and functionality. Required Qualifications To succeed in this role, you will need to demonstrate the following skills and qualifications: Demonstrated expertise with the Workday HCM tool, including Mass Uploads (EIB) and data management. Proven project management, communication, and customer service skills, with the ability to work independently and proactively. Strong analytical skills, including intermediate to advanced proficiency in sheets/excel, and the ability to troubleshoot and resolve complex issues. A strong interest in HR and the ability to deliver results in a fast-paced, high-growth environment, with a focus on process improvement and innovation. A degree in HR, Business, IT, or a related field is preferred, although not required, with relevant experience in Workday Data Analyst, HR area, or as a HR Generalist being a significant plus. Experience with Zendesk ticketing system is also a desirable asset, demonstrating your ability to work with various tools and technologies. Essential Skills and Competencies In addition to the required qualifications, the following skills and competencies are essential for success in this role: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders and employees. Strong problem-solving and analytical skills, with the ability to think critically and outside the box. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. Strong attention to detail and ability to maintain accuracy and quality in all aspects of work. Ability to adapt to changing priorities and deadlines, with a flexible and proactive approach to work. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As an HR Shared Services Representative, you will have access to: Comprehensive training and onboarding programs, ensuring you have the skills and knowledge needed to succeed in your role. Ongoing professional development opportunities, including workshops, webinars, and conferences, to stay up-to-date with industry trends and best practices. Mentorship and coaching from experienced professionals, providing guidance and support to help you achieve your career goals. Opportunities for career advancement, with a clear path for progression and growth within the organization. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment, with a culture that values innovation, creativity, and collaboration. As an employee, you can expect: A supportive and diverse team, with a focus on teamwork and camaraderie. A flexible and adaptive work environment, with opportunities for remote work and flexible scheduling. A comprehensive benefits package, including health insurance, retirement savings, and paid time off. Access to cutting-edge technology and tools, with opportunities to work with the latest software and systems. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and career growth. These include: A competitive salary and bonus structure, with opportunities for growth and advancement. A comprehensive benefits package, including health insurance, retirement savings, and paid time off. Access to exclusive employee discounts and perks, including free streaming services and entertainment packages. Opportunities for professional development and career growth, with a focus on innovation and creativity. Conclusion If you are a motivated and customer-focused individual, with a passion for HR and a desire to work in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity at blithequark. As an HR Shared Services Representative, you will play a critical role in supporting our employees and driving business success, with opportunities for career growth and development in a cutting-edge and innovative organization. Don't miss out on this chance to join our team and contribute to the success of blithequark – apply today! Apply for this job