**Experienced Homeoffice Chat Support Specialist – Delivering Exceptional Customer Experience in a Dynamic Virtual Environment**

At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a Homeoffice Chat Support Specialist, you'll be a vital part of our team, empowering customers to make informed decisions about their contact lens purchases. If you're passionate about delivering exceptional customer experiences, thrive in fast-paced environments, and are eager to grow with a dynamic company, we invite you to join our amazing team at arenaflex. **About arenaflex** arenaflex is the parent company of several innovative businesses, including Luna and Hello Eyes. Our mission is to put the customer first, always, and we've built a legendary culture that's award-winning and pioneering. With a strong commitment to customer satisfaction and employee engagement, we've created a work environment that's inclusive, respectful, and safe. Our team members are empowered to solve problems without needing permission, and our customer satisfaction scores and employee engagement numbers are a testament to our success. **Why You'll Love Working at arenaflex** * **Monthly Performance Bonuses**: We reward our team members for their hard work and dedication with monthly performance bonuses for those who qualify. * **Ownership of Your Development**: We believe in fostering growth and development, and our leaders are dedicated to supporting you every step of the way. * **Bi-Annual Performance Reviews**: We take the time to review your progress and provide feedback to help you grow and improve. * **A Safe, Respectful, and Inclusive Work Environment**: We're committed to creating a workplace where everyone feels valued, respected, and included. **What You'll Do** As a Homeoffice Chat Support Specialist, you'll be responsible for: * **Answering Incoming Chats**: You'll use the LiveEngage (LivePerson) platform to respond to 2-3 incoming chats per hour, providing top-notch customer service and enhancing the value of our customers' contact lens purchases. * **Proactively Communicating with Your Manager and Team Members**: You'll engage with your manager and team members to ensure your success in a virtual work environment, including one-on-one meetings, team meetings, and team chats. * **Providing Exceptional Customer Service**: You'll deliver fast-paced, dynamic customer service that creates a positive experience for our customers. * **Identifying and Resolving Problems**: You'll proactively identify and resolve problems in a way that creates a positive customer experience, with the empowerment to make decisions in the moment. * **Maintaining High Performance Metrics**: You'll meet and exceed performance metrics, including revenue per call, quality, availability, and dependability. * **Living Our Company Values**: You'll embody our company values of Big Hearted, Unconventional, Tenacious, and Better Together. **What You'll Need** To succeed in this role, you'll need: * **High School Diploma or Equivalent Experience**: You'll have a solid educational foundation and relevant work experience. * **2-3 Years Minimum Customer Service Experience**: You'll have a proven track record of delivering exceptional customer service in a fast-paced environment. * **Great Typing Skills**: You'll have a typing speed of at least 40 words per minute and technical proficiency. * **Reliable Internet Connection**: You'll have a reliable internet connection with speeds of 20 mbps download and 10 mbps upload, or better. * **Private, Dedicated Workplace**: You'll have a private, dedicated workspace that promotes confidentiality and minimizes distractions. * **Positive, Driven, and Solution-Oriented Mentality**: You'll be a positive, driven, and solution-oriented individual who thrives in a dynamic environment. * **Ability to Show Up to Work on Time**: You'll be able to show up to work on time and work your scheduled shift. **Perks** As a Homeoffice Chat Support Specialist at arenaflex, you'll enjoy: * **Amazing Medical, Dental, and Vision Coverage**: We offer comprehensive medical, dental, and vision coverage to ensure your health and well-being. * **401(k) Match**: We match your 401(k) contributions to help you save for your future. * **Free Eye Exams for Your Immediate Family and Dependents**: We offer free eye exams for your immediate family and dependents. * **Deep Discounts on Contact Lenses, Glasses Lenses, and Glasses Frames**: You'll enjoy deep discounts on contact lenses, glasses lenses, and glasses frames. * **Tuition Reimbursement for Eligible Courses**: We offer tuition reimbursement for eligible courses to help you grow and develop your skills. **Approved Remote Working Locations** We're looking for team members who can work from approved remote locations in the following states: * Arizona * Florida * Idaho * Nevada * North Carolina * Texas * Utah * Virginia **Equal Opportunity Employer** arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Apply Today!** If you're passionate about delivering exceptional customer experiences and thrive in fast-paced environments, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our amazing team at arenaflex. Apply Job! Apply for this job