**Experienced Healthcare Customer Service Representative - Work From Home Opportunity at arenaflex**

At arenaflex, we're revolutionizing the customer service industry by providing exceptional experiences for our clients and their customers. As a global leader in customer service, we offer a wide range of career opportunities, from customer service and training to management, recruiting, and more. Our commitment to promoting from within has led to over 70% of our leaders being promoted from within, creating a culture of growth and development. Our arenaflex-at-home program allows you to work from the comfort of your own home, providing you with the flexibility and autonomy to manage your work and personal life. As a customer service representative, you'll play a vital role in helping our clients address their customers' concerns, provide support, and resolve issues. **Job Summary** As a Healthcare Customer Service Representative at arenaflex, you'll be responsible for delivering exceptional customer experiences by addressing customer concerns, providing support, and resolving issues. You'll work closely with our clients to understand their needs and provide tailored solutions to meet their expectations. **Responsibilities** * Assist customers with issues and concerns they are experiencing during the use of our healthcare services * Document call-related information for auditing and reporting purposes * Maintain and update customer information as necessary * Upsell current customers on new or enhanced healthcare services * Collaborate with our clients to understand their needs and provide tailored solutions * Provide exceptional customer service through phone, email, and chat support * Meet or exceed performance metrics and quality standards * Participate in ongoing training and development to improve skills and knowledge **Qualifications** * High school diploma or equivalent * Customer service experience in a healthcare setting is a plus * Strong computer navigational skills, including proficiency in Microsoft Office applications (Word, Excel) * Excellent oral and written communication skills * Exceptional listening and comprehension skills * Professional and courteous demeanor * Customer-oriented mindset * Ability to work in a fast-paced environment and adapt to changing priorities **Work Environment** * Ongoing usage of phone and computer systems * Your work-from-home environment must be in a private residence, located at the address listed on your personnel file * arenaflex will provide the equipment you need to conduct your work, which may include a webcam * You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up, or Wireless Internet connections * Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps **Physical Demands** * Constant sedentary work **Benefits** * Comprehensive health, dental, and vision coverage, including an HSA * Paid time off (PTO) * Paid holidays and sick time * Optional daily pay or weekly pay * 401K retirement plan * Leadership programs and career development opportunities * Paid training and tuition reimbursement * Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies * Employee assistance program * Additional voluntary benefits **Career Growth Opportunities** At arenaflex, we believe in promoting from within and providing opportunities for growth and development. As a customer service representative, you'll have the chance to advance your career through our leadership programs and training initiatives. Our commitment to employee development has led to over 70% of our leaders being promoted from within, creating a culture of growth and development. **Work-Life Balance** As a work-from-home customer service representative, you'll have the flexibility to manage your work and personal life. Our flexible scheduling and remote work options allow you to balance your responsibilities and enjoy a better work-life balance. **Company Culture** At arenaflex, we're passionate about creating a culture of inclusivity, diversity, and respect. We believe in empowering our employees to make a difference in their communities through our Making Lives Better with arenaflex (MLBA) program. MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. **Next Steps** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now! Our application process includes: * Completing an online application * Taking an online assessment * Our team will review your application and contact you for further steps * If selected to move forward, our team will follow up directly **Disclaimer** The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia. arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Apply Now! Apply for this job