**Experienced Customer Service Representative - Work From Home Opportunity at arenaflex**

Are you a customer service professional looking for a challenging and rewarding role that offers flexibility and growth opportunities? Look no further than arenaflex, a leading organization in the industry, where we are seeking an experienced Customer Service Representative to join our team on a permanent basis. **About arenaflex** arenaflex is a dynamic and innovative organization that is committed to delivering exceptional customer service and support to our clients. We are a forward-thinking company that values diversity, inclusivity, and employee well-being. Our team is passionate about making a positive impact in the lives of our customers, and we are seeking like-minded individuals to join our ranks. **Key Responsibilities** As a Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service to our clients via phone, email, and other digital channels. Your primary responsibilities will include: * Responding to inbound calls from clients regarding benefit eligibility questions and prescription status inquiries * Guiding and informing customers on their prescription benefits, plan usage, formulary, fees, and status of orders and claims or inquiries * Resolving customer concerns and listening attentively while documenting required information in computer systems * Determining issues and corresponding options and measures to customers, pharmacies, and physicians with prescribed purchases and reorders * Making outgoing calls to clients regarding prescription orders and remittance concerns **What We Offer** This role is equally challenging and rewarding, and you will be required to study facility concerns relating to participant prescription and/or pharmacy benefits across multiple databases, which requires eloquence in computer navigation and toggling while engaging with customers with certainty and compassion. You will be awarded and recognized for your performance in a setting that will challenge you and provide clear direction on what it takes to excel in your role, as well as offer development opportunities for other roles you may be interested in. **Meeting Methods** Our interview process has been structured for your comfort! Your electronic, saved interview will include 5 questions and will take less than 30 minutes. Please be expressive, clear, and concise. Once a decision has been made after your interview, we will notify you. **Essential Qualifications** * High School Diploma or Equivalent (or higher) OR comparable work experience * 1+ years of customer service experience, including giving service over the phone * Knowledge with computers and Windows PC applications, including the ability to navigate and learn new and complex computer functions * Basic understanding of Microsoft Office Word (ability to open and navigate a document) and Microsoft Excel (ability to open and navigate a spreadsheet) * Ability to work any of our 8-hour shift schedules during our typical business hours of Sunday-Sunday 5:00 am-11:00 pm local time in Pacific Standard Time (PST) or Mountain Standard Time (MST) depending on location **Preferred Qualifications** * Call Center experience * Customer service experience * Expertise with Adult Learning in a digital environment * Experience collaborating with Digital systems and platforms, including Internet, Chat, email * Healthcare/Insurance environment (understanding of clinical terminology, medical plan records, or benefit program design) * Community service, personality wellness, disease prevention, health advertising, and actions modification (partnering with vulnerable populations) **Telecommuting Requirements** * Must have a dedicated workspace established that is separate from other living areas and provides information privacy * Ability to keep all company confidential papers protected (if applicable) * Must be located in a site that can receive a UnitedHealth Team approved fast internet link or leverage an existing high-speed internet service * Must be able to connect directly into the internet via a hard wire (either directly to modem or router) **Why Join arenaflex?** At arenaflex, we offer a dynamic and supportive work environment that values employee growth and development. We are committed to delivering exceptional customer service and support to our clients, and we are seeking like-minded individuals to join our team. If you are a customer service professional looking for a challenging and rewarding role that offers flexibility and growth opportunities, we encourage you to apply for this exciting opportunity. **How to Apply** To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you! **Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we encourage applications from candidates who share our values. Apply for this job