**Senior Customer Service Representative - National Remote**

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Senior Customer Service Representative, you'll have the flexibility to telecommute from anywhere within the U.S. and take on challenging opportunities that directly improve health outcomes. You'll be part of a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. **About arenaflex** arenaflex is a leading organization in the healthcare industry, dedicated to delivering care and improving health outcomes for millions of people worldwide. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. Our commitment to diversity, equity, and inclusion drives our work, and we strive to create a healthier atmosphere by embracing the unique perspectives and experiences of our employees. **Job Summary** As a Senior Customer Service Representative at arenaflex, you'll provide compassionate and empathetic support to our members, helping them navigate complex healthcare topics and resolve escalated issues. You'll be a resource and Subject Matter Expert for team members and internal customers, handling calls, resolving issues, and guiding customers through our tools and resources. This is a challenging and rewarding role that requires strong communication skills, conflict management abilities, and a passion for helping others. **Primary Responsibilities** * Serve as a resource or Subject Matter Expert for team members or internal customers, providing guidance and support on complex healthcare topics. * Handle escalated calls, resolving more complex customer issues in a timely and professional manner. * Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquiry in a compassionate and empathetic manner. * Help guide and educate customers about the fundamentals and benefits of consumer-driven healthcare topics, such as selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider. * Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance. * Assist customers in navigating myarenaflex.com and other arenaflex websites, encouraging and reassuring them to become self-sufficient with our tools. **Key Skills and Qualifications** * High school diploma/GED required; 1 year of customer service experience or experience in a medical office, healthcare, call-center, or office setting analyzing and solving customer problems. * Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon. * Ability to work during our normal business hours of 9:00am - 6:00pm EST; occasional overtime may be required. * Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications. * Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner. * Proficient conflict management skills, including the ability to resolve stressful situations. **Preferred Qualifications** * Prior healthcare experience. * Knowledge of billing/finance and eligibility processes, practices, and concepts. **Telecommuting Requirements** * Ability to keep all company-sensitive documents secure (if applicable). * Required to have a dedicated work area established that is separated from other living areas and provides information privacy. * Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service. **Compensation and Benefits** * Competitive hourly rate: $16.54 - $32.55 per hour (dependent on location, experience, and qualifications). * Comprehensive benefits package, including medical, dental, and vision insurance. * Incentive and recognition programs. * Equity stock purchase and 401(k) contribution (subject to eligibility requirements). * Opportunities for career growth and development. **Work Environment and Culture** * arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. * Our culture is guided by a commitment to helping people live healthier lives and making the health system work better for everyone. * We offer a flexible and remote work environment, with opportunities for career growth and development. **Application Instructions** To apply for this exciting opportunity, please visit our website at [insert link]. We are an equal employment opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Application Deadline** This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Contact Information** If you have any questions or would like more information about this opportunity, please contact our recruitment team at [insert contact information]. Apply for this job