Experienced Healthcare Customer Service Representative – Remote Phone Intake Specialist for Home Healthcare Services

Introduction to blithequark At blithequark, we are dedicated to providing exceptional home healthcare services that make a meaningful difference in the lives of our patients. As a leader in the healthcare industry, we understand the importance of delivering compassionate, high-quality care that meets the unique needs of each individual. Our team of skilled professionals is committed to excellence, and we are seeking a talented Healthcare Customer Service Expert to join our remote call center team. In this critical role, you will serve as the first point of contact for patients, providers, and referral sources, providing expert guidance, support, and care coordination to ensure seamless access to our services. Job Overview As a Healthcare Customer Service Expert at blithequark, you will work in a fast-paced, high-volume call center environment, handling approximately 60-65 incoming calls per day. Your primary responsibility will be to collect clinical and demographic information, enter data into our CareCentrix portal, and provide exceptional customer service to our patients and partners. If you are a compassionate, detail-oriented, and tech-savvy individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities: Demonstrate excellent empathy and patience when interacting with patients, providers, and referral sources, ensuring a positive experience for all stakeholders. Collect and accurately enter clinical and demographic information into our CareCentrix portal, maintaining the highest level of data integrity and attention to detail. Comply with all blithequark policies, including HIPAA/PHI, to ensure the confidentiality, integrity, and availability of sensitive patient information. Strive to meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives, contributing to the overall success of our team. Collaborate with colleagues to share knowledge, best practices, and ideas, fostering a positive and supportive team environment that promotes joy and job satisfaction. Essential Qualifications: To be considered for this role, you must possess: A High School Diploma or GED, demonstrating a foundation in basic education and skills. Minimum 2 years of Customer Service experience in a call center environment, with a proven track record of delivering exceptional customer experiences and handling complex requests. Minimum 1 year of experience working in the healthcare or medical industry, with a strong understanding of medical terminology and the ability to navigate complex clinical information. Intermediate keyboarding abilities, with a minimum of 30 words per minute, and the ability to data enter while actively listening to patients and providers. Basic PC skills, including proficiency in Microsoft Office (Word, Excel, Outlook, and Teams), and the ability to navigate dual monitors and multiple applications. A passing score on the SHL Customer Service Phone Simulation Assessment, demonstrating your ability to provide exceptional customer service in a fast-paced call center environment. Preferred Qualifications: While not required, the following qualifications are highly desirable: Previous experience working in a remote call center environment, with a proven ability to work independently and manage time effectively. Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and provide creative solutions. Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, providers, and referral sources. A strong understanding of HIPAA/PHI regulations and guidelines, with a commitment to maintaining the confidentiality and integrity of sensitive patient information. Skills and Competencies: To succeed in this role, you must possess: Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, providers, and referral sources. Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and provide creative solutions. A strong attention to detail, with the ability to accurately enter data and maintain the highest level of data integrity. Intermediate technical skills, including proficiency in Microsoft Office and the ability to navigate dual monitors and multiple applications. A strong understanding of HIPAA/PHI regulations and guidelines, with a commitment to maintaining the confidentiality and integrity of sensitive patient information. Career Growth Opportunities and Learning Benefits: At blithequark, we are committed to the growth and development of our employees. As a Healthcare Customer Service Expert, you will have access to: Comprehensive training programs, designed to enhance your skills and knowledge in customer service, healthcare, and technology. Opportunities for advancement, including promotions to leadership roles or specialized positions within our organization. Tuition reimbursement programs, to support your ongoing education and career development. Professional skills training, to enhance your communication, problem-solving, and analytical skills. Work Environment and Company Culture: At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a dynamic team that values collaboration, creativity, and innovation. Our company culture is built on the principles of: Respect and empathy, with a commitment to treating all patients, providers, and employees with dignity and respect. Integrity and transparency, with a focus on maintaining the highest level of ethics and integrity in all our interactions. Excellence and quality, with a commitment to delivering exceptional customer experiences and high-quality care coordination. Teamwork and collaboration, with a focus on building strong relationships and working together to achieve our goals. Compensation, Perks, and Benefits: As a Healthcare Customer Service Expert at blithequark, you will be eligible for: A competitive hourly rate of $17.50, with opportunities for monthly bonus incentives and future growth. A comprehensive benefits package, including health, dental, and vision insurance, with HSA employer contributions and dependent care FSA employer match. Generous PTO, 401K savings plan, paid parental leave, and other perks and benefits. Advancement opportunities, professional skills training, and tuition reimbursement programs. A Walgreens discount, with up to 25% off eligible items. Conclusion: If you are a compassionate, detail-oriented, and tech-savvy individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Healthcare Customer Service Expert at blithequark, you will be part of a dynamic team that values collaboration, creativity, and innovation. With comprehensive training programs, opportunities for advancement, and a competitive compensation package, this is an ideal role for anyone looking to make a meaningful difference in the lives of others. Apply today and join our team of dedicated professionals who are committed to delivering exceptional care coordination and customer service. Apply for this job