Experienced Customer Service Representative for Hybrid Work Environment – Delivering Exceptional Customer Experiences through Effective Communication and Problem-Solving

Introduction to blithequark At blithequark, we pride ourselves on being a customer-centric organization that values the importance of delivering exceptional customer experiences. As a leader in our industry, we understand that our customers are the backbone of our business, and it's our mission to provide them with the best possible service. We're now seeking an experienced Customer Service Representative to join our dedicated customer team, where you'll play a vital role in ensuring our customers receive top-notch support and service. Job Overview As a Customer Service Representative at blithequark, you'll be responsible for providing best-in-class customer service, engaging with customers for initial fuel delivery requests, order entry into our ERP system(s), and problem-solving on behalf of the customer. You'll be an integral part of our customer team, working collaboratively with various departments to resolve high-level operational issues and ensure customer satisfaction. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities Regularly collaborate with team members to support assigned customers, ensuring seamless communication and issue resolution. Coordinate with various departments to resolve high-level operational issues in a timely and efficient manner, ensuring customer satisfaction and loyalty. Provide backup support across all functions within the customer team to ensure continuity and minimize downtime. Share best practices and learning opportunities with peers across all Customer Experience teams, contributing to the growth and development of our customer service capabilities. Receive customer calls/emails, engaging with a warm, pleasant, and helpful attitude, and identifying customer needs to provide personalized support. Enter orders into our ERP system in a timely and accurate manner, ensuring all customer requests are met and exceeded. Identify customer problems and resolve them in a timely and efficient manner, either directly or through escalation to other departments, maintaining open communication with the customer throughout the process. Manage and execute on various methods of communication and requests for delivery, including inventory-managed orders, third-party portals, customer websites, and carrier-managed requests, to ensure timely and accurate delivery of service. Order Entry and Management In this role, you'll be responsible for ensuring all loads requested are entered successfully, and order numbers are provided to customers in a timely manner. You'll work closely with our logistics team to confirm carrier availability and communicate confirmation back to the customer. In the event that our logistics team is unable to secure a carrier, you'll escalate to other departments as needed for support and communicate the status of efforts throughout to ensure all parties are aware of plans and progress. Customer Service Excellence As a Customer Service Representative at blithequark, you'll be expected to greet customers warmly and ascertain the problem or reason for their call. You'll resolve customer complaints by troubleshooting and/or engaging necessary internal departments or CRM, ensuring that customer communication is thorough and realistic expectations are communicated. You'll verify that customers are satisfied with resolutions or action plans, and ensure that all customer requests are completed, even after handoff or escalation to other departments. Essential Qualifications High School Diploma required. Previous experience in customer service, preferably in a team environment. Moderate to advanced knowledge of Microsoft Outlook, with basic Excel and Outlook proficiency required. Enthusiastic and effective problem-solving skills, with the ability to make efficient decisions in a fast-paced environment. Preferred Qualifications Advanced knowledge of ERP systems and customer relationship management (CRM) software. Experience working in a hybrid or remote work environment, with the ability to adapt to changing circumstances and priorities. Strong analytical and communication skills, with the ability to interpret data and provide insights to inform customer service strategies. Work Environment and Culture At blithequark, we offer a hybrid work schedule that allows for flexibility and work-life balance. After completing our comprehensive training program (approximately 6 months), you'll be eligible to work a hybrid schedule, with 3 days in the office and 2 days remote. Our office environment is dynamic and collaborative, with a focus on teamwork and open communication. We prioritize our employees' well-being and offer a range of benefits, including opportunities for professional growth and development, recognition and rewards for outstanding performance, and a comprehensive compensation package. Career Growth and Development At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including workshops, webinars, and mentoring programs. You'll be encouraged to share your ideas and feedback, and contribute to the growth and development of our customer service capabilities. With opportunities for advancement and professional growth, you'll be able to take your career to the next level and achieve your goals. Compensation and Benefits We offer a competitive compensation package, including a salary range that reflects your experience and qualifications. You'll also be eligible for a range of benefits, including health and dental insurance, retirement savings plans, and paid time off. We prioritize our employees' well-being and offer a range of perks, including flexible work arrangements, employee recognition programs, and access to exclusive discounts and promotions. Conclusion If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you'll be part of a dynamic and collaborative team that values teamwork, open communication, and customer satisfaction. With opportunities for career growth and development, a comprehensive compensation package, and a focus on work-life balance, you'll be able to take your career to the next level and achieve your goals. Apply now to join our team and start delivering exceptional customer experiences with blithequark! Apply for this job