Experienced Healthcare Customer Service Representative – Remote Opportunity to Deliver Exceptional Patient Experiences and Ignite Your Career with arenaflex

Welcome to arenaflex: Where Compassion Meets Innovation Imagine being part of a dynamic team that is revolutionizing the way healthcare customer service is delivered. At arenaflex, we are passionate about bringing humanity to business, and we are seeking a talented and empathetic Healthcare Customer Service Representative to join our remote team. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our customers, providing exceptional support and guidance to those who need it most. About Our Remote Opportunity Our remote team is currently hiring from 40 preferred residency states, excluding AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered based on special business needs. As a remote employee, you will enjoy the flexibility and autonomy to work from the comfort of your own home, while still being part of a vibrant and supportive team. Our Culture and Values At arenaflex, we pride ourselves on our award-winning employment experience, which is built on a foundation of integrity, compassion, and excellence. Our Great Place to Work certification is a testament to our commitment to creating a positive and inclusive work environment, where every employee feels valued, respected, and empowered to thrive. We believe in fostering a culture of diversity, equity, and inclusion, where everyone can bring their authentic selves to work and contribute to our shared mission of delivering exceptional customer experiences. What You'll Be Doing As a Healthcare Customer Service Representative, you will be the face of our organization, providing exceptional support and guidance to our customers. Your passion for helping others, combined with your strong product and brand knowledge, will enable you to recommend upgrades to health plans, conduct research, and provide answers to customer inquiries. You will also assist members with logging into and understanding the functionality of their online health accounts, locating doctor and facility information, and resolving issues with compassion and empathy. Key Responsibilities: Bring your passion and strong product and brand knowledge to recommend upgrades to health plans Conduct research and make outbound calls to provide answers to customer inquiries regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members Assist members with logging into and understanding the functionality of their online health accounts, locating doctor and facility information Provide exceptional customer service, resolving issues with compassion and empathy Maintain integrity and follow HIPAA guidelines on maintaining patient privacy What You Bring to the Role To be successful in this role, you will need to bring a combination of skills, experience, and personal qualities, including: 6 months or more of customer service experience High school diploma or equivalent Computer experience and high-speed internet (> 15 mbps) A USB wired headset (or equivalent) A smartphone or device that runs IOS or Android (iPad, etc.) for daily log-in Integrity to follow HIPAA guidelines on maintaining patient privacy Essential Qualifications: In addition to the above requirements, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities. You will also need to be comfortable working in a remote setting, with minimal supervision, and be self-motivated to achieve your goals and objectives. Preferred Qualifications: While not essential, preferred qualifications include experience working in a healthcare or customer service environment, with knowledge of healthcare benefits and eligibility. You will also need to be proficient in using computer software and technology, with excellent problem-solving and analytical skills. Skills and Competencies: To be successful in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities Self-motivation and discipline to work in a remote setting with minimal supervision Proficiency in using computer software and technology Knowledge of healthcare benefits and eligibility (preferred) Career Growth and Development At arenaflex, we are committed to supporting your career growth and development, providing you with the skills and training you need to succeed in your role and beyond. From your first day in training, through individualized webcam-enabled engagement and coaching, to thousands of free courses to support your career growth, we are dedicated to helping you achieve your full potential. Our global team of curious lifelong learners is guided by our company values, and we encourage you to bring your unique perspective and ideas to the table. Work Environment and Company Culture Our work environment is dynamic, supportive, and inclusive, with a focus on collaboration, innovation, and customer satisfaction. We believe in fostering a culture of diversity, equity, and inclusion, where everyone can bring their authentic selves to work and contribute to our shared mission. Our remote team is connected through regular virtual meetings, training sessions, and social events, ensuring that you feel part of a vibrant and supportive community. Compensation, Perks, and Benefits We offer a competitive base wage range of $16 per hour, plus performance bonus opportunities, and a healthy benefits package that may include PTO, tuition reimbursement, health and wellness incentives, and more. Visit our benefits website for more information on our comprehensive benefits package. Conclusion If you are a compassionate and empathetic individual with a passion for helping others, we encourage you to apply for this exciting opportunity to join our remote team as a Healthcare Customer Service Representative. At arenaflex, we are committed to delivering exceptional customer experiences, and we believe that you have the skills, experience, and personal qualities to make a meaningful difference in the lives of our customers. Apply now to ignite your career and be part of a dynamic team that is revolutionizing the way healthcare customer service is delivered. Apply for this job