**Experienced Healthcare Customer Service Representative – Remote Call Center Position**

Are you passionate about delivering exceptional customer service and making a real difference in people's lives? Do you thrive in a dynamic and supportive environment where individuality is valued and encouraged? Look no further! arenaflex is seeking an experienced and empathetic Healthcare Customer Service Representative to join our remote call center team. **About arenaflex** arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are committed to creating exceptional outcomes for our clients and the millions of people who count on them. We believe in fostering a culture where individuality is noticed and valued every day, and we're excited to have you join our team! **Why Join arenaflex?** * **Growth Opportunities**: arenaflex offers a range of career growth opportunities within the healthcare team, allowing you to develop your skills and expertise. * **Competitive Compensation**: Enjoy a competitive hourly rate of $16.00, with the potential for bonuses and incentives based on performance. * **Comprehensive Benefits**: arenaflex provides excellent benefits, including medical, dental, and vision coverage for you and your family, as well as paid time off and a retirement savings plan. * **Flexible Work Arrangements**: As a remote call center representative, you'll have the flexibility to work from the comfort of your own home, with a distraction-free and secure work environment. * **Supportive Team**: Join a team of passionate and dedicated professionals who are committed to delivering exceptional customer service and making a real difference in people's lives. **Responsibilities** As a Healthcare Customer Service Representative, you'll be responsible for: * Managing a steady volume of incoming calls regarding benefits from members, providers, and employer groups. * Explaining and clarifying plans' policies and procedures. * Actively attempting to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information on the billing system. * Investigating verbal complaints concerning billing, claims, or service rendered. Escalating complaints of service failures to designated departments for investigation. * Maintaining current knowledge of Member Services policies and procedures. * Performing other work-related duties as assigned. **Requirements** To be successful in this role, you'll need: * **Ability to successfully complete customer service assessment & typing test**. * **Must be a US Citizen**. * **High school diploma, GED, or college degree**. * **Ability to successfully complete a mandatory paid training program with 100% attendance**. * **Successful completion of background check is required for this position**. * **At least 1 year of Call Center experience preferred**. * **1 year of face-to-face customer service experience**. * **Knowledge of and prior experience in Dental, Medical, or Managed Care industry is preferred**. * **Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability, and must be a team player**. * **Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving**. * **Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer**. * **Strong communication skills over the phone**. * **Ability to deal with problems involving several concrete variables in standardized situations**. **Equipment and Workspace Requirements** * **Home internet connection of 10 Download and 3 Upload Speed** (you may do a quick check through * **Must be able to hardwire your work computer directly to your home modem via ethernet**. * **Must have a distraction-free and secure work environment**. **How to Apply** If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we encourage you to apply for this exciting opportunity. Please follow these steps: * Apply to the role and provide your basic profile information (2 minutes). * Answer prescreens questions to ensure you meet the minimum requirements for the role (3 minutes). * Complete a typing test (2 minutes). * Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes). * If you don't complete all the steps, we'll send you an email reminder. If you don't hear from us, please check your spam folder for messages from the recruiting team. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Request** If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please click on the following link, complete the accommodation request form, and submit the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox, please download the form first: click here to access or download the form. You may also click here to access arenaflex's ADAAA Accommodation Policy. **Vaccination Status** At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. **Apply Now!** Ready to join our team and make a real difference in people's lives? Click on the link below to apply for this exciting opportunity: Apply Job! Apply for this job