**Experienced Healthcare Claims Customer Service Agent – Advancing Patient Outcomes and Career Growth at arenaflex**

At arenaflex, we're dedicated to driving better health outcomes for our clients, and we're seeking a highly skilled and compassionate Healthcare Claims Customer Service Agent to join our team. As a key member of our healthcare services team, you'll have the opportunity to make a meaningful impact on the lives of our clients and advance your personal career growth. At arenaflex, people are our differentiator. We're a company that values innovation, collaboration, and a commitment to excellence in everything we do. Our work is focused on delivering healthcare expertise and services where they are needed most, and we're looking for talented individuals like you to help us achieve our mission. **About arenaflex** arenaflex is a leading provider of healthcare services, and we're proud to be a part of the healthcare industry's efforts to improve patient outcomes and advance medical research. Our team is comprised of dedicated professionals who share a passion for delivering exceptional care and services to our clients. We're committed to creating a work environment that is inclusive, supportive, and empowering, where our employees can grow and thrive. **The Role** As a Healthcare Claims Customer Service Agent at arenaflex, you'll play a critical role in resolving escalated customer inquiries and complaints that require specialized knowledge or technical expertise. You'll work closely with our clients to diagnose and resolve complex technical issues related to provider enrollment processes, including troubleshooting application process issues. Your expertise and troubleshooting skills will be essential in ensuring a high level of customer satisfaction and retention. **Key Responsibilities** * Handle escalated customer inquiries and complaints that require specialized knowledge or technical expertise * Diagnose and resolve complex technical issues related to provider enrollment processes, including troubleshooting application process issues * Document all interactions, issues, and resolutions accurately and thoroughly in the customer support system * Serve as a customer advocate by providing feedback to management and product development teams based on customer issues and trends * Ensure adherence to company policies, procedures, and service level agreements (SLAs) in resolving customer issues **What You'll Need to Succeed** * Education: Associates of Arts/Associates of Science * Required Experience: 3+ years of related experience * Previous experience in provider enrollment, credentialing, or healthcare administration, with demonstrated leadership experience in managing a team * Deep understanding of healthcare regulations, accreditation standards, and payer requirements related to provider enrollment and credentialing * Strong organizational skills with attention to detail and accuracy in managing documentation and compliance requirements * Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse stakeholders * Analytical mindset with the ability to interpret data, identify issues, and propose solutions * Advanced problem-solving and analytical skills * Attention to detail and accuracy in documenting issues and resolutions * Ability to prioritize tasks and manage time effectively to meet deadlines * Adaptability to changing priorities and business needs * Proficiency in using customer support software and technical tools * Adaptability and flexibility to navigate changes in healthcare regulations and organizational priorities **Why Join arenaflex?** * Full-flex work week to own your priorities at work and at home * 401K with company match * Comprehensive health and wellness packages * Internal mobility team dedicated to helping you own your career * Professional growth opportunities including paid education and certifications * Cutting-edge technology you can learn from * Rest and recharge with paid vacation and holidays **What We Offer** At arenaflex, we're committed to creating a work environment that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to grow and thrive. Some of the benefits we offer include: * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible work arrangements to support work-life balance * Access to cutting-edge technology and tools * Opportunities to work on high-impact projects and initiatives **How to Apply** If you're a motivated and compassionate individual who is passionate about delivering exceptional healthcare services, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job