**Experienced Global Customer Solutions Specialist – Remote Customer Experience Management**

At blithequark, we're committed to connecting people and uniting the world through exceptional customer service and innovative solutions. As a leading global airline, we're dedicated to fostering a diverse and inclusive workforce that thrives in an environment of equality, inclusivity, and community upliftment. **Job Summary:** We're seeking an experienced Global Customer Solutions Specialist to join our remote team in the United States. As a key member of our customer experience management team, you'll play a crucial role in addressing high-profile customer issues, collaborating with various departments, and identifying opportunities for enhancing customer experience. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you. **Key Responsibilities:** * Research and partner with stake-holding departments to address high-profile customer issues, ensuring prompt and effective resolution. * Ensure proper documentation and representation of cases, including public statements and follow-up actions, to maintain transparency and accountability. * Conduct root cause analysis and provide suggestions for addressing failures, driving continuous improvement and process enhancements. * Collaborate with external organizations to establish customer experience history for escalated incidents, fostering a deeper understanding of customer needs and preferences. * Provide leadership updates and executive-level communications on incident handling and resolution, ensuring seamless communication across departments and stakeholders. * Proactively identify opportunities to improve customer resolution processes, driving innovation and excellence in customer experience management. * Offer subject matter expertise and escalation support to team members and external contact center groups, empowering them to deliver exceptional customer service. **Required Skills and Qualifications:** * Minimum two years of operational or contact center experience, with a proven track record of delivering exceptional customer service and resolving complex customer issues. * Superior written and verbal communication skills, with the ability to interact professionally with stakeholders at all levels. * Strong problem-solving ability and decision-making skills, with a keen eye for detail and a commitment to accuracy. * Proven analytical skills, with the ability to collect and analyze data to inform decision-making and drive process improvements. * Proficiency in email applications and Microsoft Office products, with the ability to adapt to new technologies and systems. * Legal authorization to work in the United States without sponsorship, ensuring compliance with all relevant laws and regulations. * Experience with highly complex cases and customer service escalations, with a proven ability to remain calm under pressure and deliver exceptional results. **Preferred Qualifications:** * Bachelor degree in English, Journalism, or a related field, with a strong foundation in writing, communication, and critical thinking. * Foreign language proficiency, with the ability to communicate effectively with customers and stakeholders from diverse linguistic and cultural backgrounds. * Knowledge of blithequark policies, procedures, and initiatives, with a deep understanding of our company culture and values. * Experience in the airline industry, with a proven track record of delivering exceptional customer service and resolving complex customer issues. **Working Hours:** This is a remote position with flexible working hours to accommodate a dynamic and deadline-driven environment. As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you meet the requirements and deadlines of your role. **Benefits:** * Competitive salary ranging from $57,700 to $87,560, based on experience and skills, with opportunities for growth and advancement. * Bonus eligibility, with a performance-based bonus structure that rewards exceptional performance and contributions. * Comprehensive benefits package, including medical, dental, vision, life, accident, and disability insurance, to ensure your physical and mental well-being. * Parental leave and employee assistance program, with a focus on supporting your personal and professional growth. * Commuter benefits and flight privileges, with opportunities to travel and explore new destinations. * Paid holidays and time off, with a focus on work-life balance and relaxation. * 401(k) plan with employee and company contribution opportunities, to help you save for your future. **Why Join blithequark:** At blithequark, we're committed to creating a supportive and rewarding work environment that celebrates diversity, inclusion, and employee well-being. As a member of our team, you'll have the opportunity to make a difference in the lives of our customers and stakeholders, while also growing and developing your skills and expertise. With a focus on innovation, excellence, and customer satisfaction, we're the perfect place for you to launch or continue your career. **How to Apply:** If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you. Please submit your resume and cover letter through our careers website, highlighting your relevant experience, skills, and qualifications. We're an equal opportunity employer, committed to fostering an inclusive workplace that celebrates diversity and embraces individuals from all backgrounds. Apply Job! Apply for this job