Experienced Full-Time Remote Chat Agent – Automotive Customer Engagement and Support
Join the Team at blithequark and Be Part of Something Amazing blithequark is a pioneering leader in Automotive Customer Engagement, dedicated to revolutionizing the way customers interact with automotive brands. Our team is comprised of passionate individuals who thrive in a dynamic environment where sales, customer service, and technology converge. We're committed to fostering a culture of happiness and growth, offering our employees a range of perks and benefits that enable them to excel in their roles. As a Remote Chat Agent at blithequark, you'll be at the forefront of delivering exceptional customer experiences and driving success in the automotive industry. About the Role We're seeking a highly skilled and enthusiastic Remote Chat Agent to join our team. As a full-time, non-exempt position, this role requires a professional and engaging approach to responding to customer inquiries and providing top-notch support. You'll be the face of blithequark, interacting with customers through chat and text messages, and ensuring their concerns are addressed in a timely and effective manner. Key Responsibilities: Respond to and Engage with Customers: Provide thoughtful and grammatically correct responses to inbound chat and text messages, ensuring a seamless customer experience. Timely Response: Engage with conversations within 1 minute of receipt, demonstrating a commitment to exceptional customer service. System Monitoring: Identify and report system errors or anomalies, contributing to the continuous improvement of our processes and technology. Performance Metrics: Meet a set minimum number of conversations per hour, with a focus on achieving an ERA above 10%. Software Proficiency: Operate within multiple software platforms, leveraging your technical skills to navigate and utilize various tools. Education and Skills Required: To excel in this role, you'll need: Automotive Industry Knowledge: Familiarity with the automobile industry, including makes and models of vehicles. Technical Requirements: Access to high-speed internet and a reliable computer system. Educational Background: High school diploma or GED. Communication Skills: Excellent written and verbal communication skills, with the ability to provide clear and concise responses. Time Management: Strong organizational and time management skills, enabling you to prioritize tasks and meet performance metrics. Work Schedule: As a Remote Chat Agent at blithequark, you'll work a set schedule, which may be subject to change based on department needs. You can choose from one of the following schedules: Schedule Option 1: Monday: OFF Tuesday: OFF Wednesday: 11:00 AM - 9:00 PM Thursday: 11:00 AM - 9:00 PM Friday: 11:00 AM - 9:00 PM Saturday: 11:00 AM - 9:00 PM Sunday: OFF Schedule Option 2: Monday: 12:00 PM - 10:00 PM Tuesday: 12:00 PM - 10:00 PM Wednesday: 12:00 PM - 10:00 PM Thursday: OFF Friday: OFF Saturday: 12:00 PM - 10:00 PM Sunday: OFF What We Offer: At blithequark, we're committed to providing our employees with a range of benefits and perks that support their growth and well-being. These include: Remote Work: Enjoy the flexibility of working from home and creating a comfortable work environment that suits your needs. Competitive Compensation: Earn a competitive salary and benefits package, with opportunities for growth and advancement. Professional Development: Access to ongoing training and development programs, enabling you to enhance your skills and expertise. Health and Wellness: Affordable medical and dental insurance, as well as a 401k retirement savings plan. Paid Time Off: Enjoy paid time off and holidays, allowing you to recharge and relax. Career Growth Opportunities: At blithequark, we're dedicated to fostering a culture of growth and development. As a Remote Chat Agent, you'll have opportunities to: Advance in Your Role: Take on additional responsibilities and contribute to the success of our team. Develop New Skills: Access training and development programs that enable you to enhance your skills and expertise. Explore New Opportunities: Discover new career paths and opportunities within blithequark, and take the next step in your professional journey. Why Join blithequark? At blithequark, we're passionate about delivering exceptional customer experiences and driving success in the automotive industry. As a Remote Chat Agent, you'll be part of a dynamic team that's committed to: Customer Satisfaction: Delivering exceptional customer experiences and building long-term relationships. Innovation: Embracing new technologies and innovative approaches to drive success. Growth: Fostering a culture of growth and development, and providing opportunities for advancement. How to Apply: If you're passionate about delivering exceptional customer experiences and driving success in the automotive industry, we want to hear from you! Apply now to join our team as a Remote Chat Agent and take the first step in your career journey with blithequark. Don't miss this opportunity to be part of something amazing! Apply today and join the team at blithequark. Apply for this job