Experienced Full-Time Customer Experience Specialist – Remote Night Shifts with Comprehensive Benefits and Growth Opportunities at Blithequark

Join the Team at Blithequark: Delivering Exceptional Patient Experiences with Cutting-Edge Technology Blithequark is a pioneering organization dedicated to providing top-notch technology solutions to support our clients, while prioritizing a "White Glove" service model that ensures the best possible patient experience. With a remarkable track record of doubling our revenue over the past decade, we are committed to innovation and excellence. We are now seeking a skilled Customer Experience Specialist to join our dynamic customer service team on a full-time, remote basis. About the Role As a Customer Experience Specialist at Blithequark, you will play a vital role in delivering exceptional service to our customers, working in a remote environment from anywhere in the United States. This position requires a unique blend of customer service, technical, and organizational skills, with a focus on providing solutions and resolving customer concerns in a professional and timely manner. Work Schedule We offer a rotating 2nd and 3rd shift schedule, which is set and not subject to change: 1st and 3rd week: Saturday - 3rd shift (10:30 PM - 7:00 AM) Tuesday - 2nd shift (10:30 AM - 11:00 PM, 12 hours) Wednesday - 3rd shift (10:30 PM - 7:00 AM) Friday - 2nd shift (10:30 AM - 11:00 PM, 12 hours) 2nd and 4th week: Saturday - 2nd shift (2:30 PM - 11:00 PM) Sunday - 2nd shift (2:30 PM - 11:00 PM) Tuesday - 3rd shift (10:30 PM - 7:00 AM) Thursday - 2nd shift (2:30 PM - 11:00 PM) Friday - 3rd shift (10:30 PM - 7:00 AM) Flexibility is essential, as you will be required to work overtime when needed, including weekends and holidays. A 2-week training program will take place at our Downers Grove, IL location. Essential Qualifications To succeed in this role, you must possess: Customer service, call center, or patient scheduling experience Strong ability to prioritize and multitask with attention to detail Excellent time management, organization, and focus on prioritizing and multitasking with attention to detail Ability to articulate thoughts into clear and concise written and verbal communication Strong written and verbal communication skills Experience working on computers, using Excel, and other Microsoft Office applications Key Responsibilities As a Customer Experience Specialist, your primary duties will include: Professional engagement and follow-up communication via phone, email, and support software with customers and coworkers Exhibiting a positive, can-do, and customer-first attitude with all customers Consistently performing all steps of the Customer Experience Initiative Managing incoming customer service phone calls and other customer requests Creating service requests and dispatching accordingly Identifying and resolving customer concerns in a professional and timely manner Using web-based system tools such as OMS, Word, and Excel on a daily basis Logging all communication in work service requests Interacting with vendors, customers, and employees via phone, text, and email Escalating service calls when needed Attaching Field Service Reports to service requests in OMS Auditing reports from vendors and ensuring all calls are logged in OMS Following through on the resolution of customer needs Acting as nighttime contact for drivers, providing scheduling and maintenance support Handling inbound and outbound calls to 20-30 drivers nightly Proactively monitoring on-time pickups and deliveries Escalating problems to proper manager contacts as appropriate Following HIPAA regulations as they pertain to communication Effectively communicating pertinent information to daytime contacts within multiple geographical regions Handing off follow-ups to coworkers on the next shift Ordering and canceling injectable doses Entering helium readings into OMS What We Offer At Blithequark, we value our employees and strive to create a healthy and happy work environment. Our comprehensive benefits package includes: Health, dental, and vision insurance Company-paid dental (with applicable health plans) 401(k) matching Employee Assistance Program Company-paid life insurance and voluntary supplemental life insurance Voluntary short-term/long-term disability options Flex PTO and paid holidays Company swag Health club reimbursement Wellness program with generous incentives Employee recognition programs Referral bonus program Job training and professional development opportunities Our Culture and Values At Blithequark, we are committed to equal employment opportunity and offer a drug-free work environment to all qualified applicants. We require a completed background check and drug screen on file for all employees. Our company culture prioritizes: Exceptional customer service Innovation and technological advancements Employee growth and development Diversity, equity, and inclusion Health and wellness How to Apply If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply to join our team at Blithequark. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. Don't miss this chance to be part of a dynamic team and contribute to delivering exceptional patient experiences with cutting-edge technology. Apply now and take the first step towards a fulfilling career at Blithequark! Apply for this job