**Experienced Full Stack Social Media Customer Support Manager – Web & Cloud Application Development**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers through innovative social media support strategies. As a seasoned Sr. Manager, Social Media Customer Support, you'll play a pivotal role in shaping the viewer experience for our Direct-to-Consumer (DTC) brands, including Disney+, STAR+, Hulu, Disney Moves Anywhere, Disney Movie Insiders, and Disney Entertainment Brands. If you're passionate about creating extraordinary experiences for customers and employees, and have a deep appreciation for the power of social communities, then this is an exciting opportunity for you to join our team! **About arenaflex** arenaflex is a leading entertainment and media company that has been a household name for generations. Our commitment to innovation, creativity, and customer satisfaction has enabled us to stay ahead of the curve in the ever-evolving entertainment landscape. As a member of our Viewer Experience (VX) team, you'll be part of a dynamic and collaborative environment that fosters growth, learning, and fun. **Key Responsibilities** As the Sr. Manager, Social Media Customer Support, you'll be responsible for: * Developing and operationalizing the social support strategy and roadmap, including setting a team vision, developing critical metrics, designing scalable processes, and setting and achieving team goals across all brand verticals. * Leading a team of leaders and individual contributors daily while guiding DTC's social media support strategy and implementation across a global footprint. * Proactively identifying weaknesses and gaps in current social support paradigms and driving resolutions to improve operational workflows and the viewer experience. * Collaborating with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to Social Media strategy for all arenaflex brands. * Working with collaborators to ensure alignment and approval of strategy and content for global social teams, ensuring each brand is being messaged with appropriate tone and voice. * Leading and guiding go-to-market launches and product launches in concert with all partners and cross-team collaborators, ensuring social presence is appropriately represented and supported. * Supporting incident management needs during high-impact scenarios, serving as the primary point of contact for executive briefings while guiding social response in concert with Executive, PR, and Legal guidance. **Essential Qualifications & Skills** * BS/BA degree or relevant professional experience * 2+ years' experience managing a team, with the ability to encourage and develop team members, leading leaders is a plus * 5+ years' experience in social media or online community moderation, with a proven ability to drive business outcomes through online activity * Experience with social media management platforms, e.g., Salesforce (Service Cloud), Sprout, Hootsuite, Listenfirst, Qualtrics, Sprinklr * Consistent track record of developing and operationalizing innovative online social programs * High savvy related to Twitter, Facebook, Instagram, AppFollow a plus * Proven understanding of which metrics and tools help improve the consumer experience through social channels * Exhibit a high tolerance for context switching and interruptions while remaining productive and able to provide effective guidance **Preferred Qualifications** * Excellent written and verbal communication skills * Experience with technology, entertainment, and segmenting consumer audiences * Ability to collaborate well with cross-functional teams * Value accountability and take ownership of projects from start to finish * Approach challenges head-on with a positive and engaged approach **Career Growth Opportunities & Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As a Sr. Manager, Social Media Customer Support, you'll have access to: * Regular training and development opportunities to enhance your skills and knowledge * Mentorship programs to help you navigate your career and achieve your goals * Opportunities to work on high-profile projects and collaborate with cross-functional teams * A dynamic and supportive work environment that fosters creativity, innovation, and fun **Work Environment & Company Culture** arenaflex is committed to creating a workplace culture that is inclusive, diverse, and supportive. Our team members enjoy: * A dynamic and collaborative work environment that fosters creativity, innovation, and fun * Flexible work arrangements, including remote work options * Access to state-of-the-art technology and tools to support your work * Opportunities to work on high-profile projects and collaborate with cross-functional teams * A comprehensive benefits package, including medical, financial, and other perks **Compensation & Benefits** The hiring range for this position in CA is $123,000.00 to $165,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. **Disability Accommodation & Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. **How to Apply** If you're passionate about creating extraordinary experiences for customers and employees, and have a deep appreciation for the power of social communities, then we encourage you to apply for this exciting opportunity! Click on the link below to submit your application: Apply Job! Apply for this job