Experienced Full Stack Quality Assurance and Data Entry Coordinator - Customer Order Management and Service Activation

Join the Team at blithequark: Where Attention to Detail Meets Exceptional Customer Experience blithequark is seeking a highly organized and detail-oriented Quality Assurance/Data Entry Coordinator to become an integral part of our dynamic team. As a key player in our operations, you will be responsible for reviewing and processing customer orders submitted by our sales team, ensuring accuracy, and adherence to our company standards. If you thrive in fast-paced environments, enjoy solving problems, and excel in a team-oriented setting, we encourage you to apply for this exciting opportunity. About blithequark and the Industry At blithequark, we are dedicated to delivering top-notch services and solutions to our customers. Our team is built on a foundation of innovation, teamwork, and a passion for excellence. We operate in a rapidly evolving industry where customer satisfaction and operational efficiency are paramount. By joining our team, you will be part of a collaborative environment that values professional growth, learning, and work-life balance. Key Responsibilities As a Quality Assurance/Data Entry Coordinator at blithequark, your primary responsibilities will include: Order Review: Thoroughly check customer orders for completeness and accuracy. Verify that all order details are correct and flag any discrepancies for resolution. Service Availability Verification: Confirm that the services requested by customers are available in their area. Document any service availability issues and collaborate with the team to find solutions. Customer Needs Assessment: Analyze customer orders to understand their needs and preferences. Suggest the most suitable service options based on customer requirements. Credit Screening: Conduct credit checks to determine customer eligibility for services and promotions. Document credit screening results and apply relevant discounts or promotions. Payment Processing: Handle payment transactions for services such as activation fees. Ensure smooth transaction processing and maintain accurate financial records. Service Activation/Scheduling: Activate services immediately when possible or schedule installations that fit customer availability. Record all activation and scheduling details in our system. Quality Assurance: Periodically review orders to ensure compliance with internal standards. Provide feedback and suggestions to enhance our processes and improve efficiency. What We're Looking For Experience Ideally, you have a background in order entry, customer service, or a similar field. While experience with credit checks and payment processing is not required, it is considered a plus. Skills and Competencies To excel in this role, you should possess the following skills and competencies: Attention to Detail: A keen eye for detail and a commitment to accuracy. Problem-Solving: Excellent problem-solving skills and the ability to think on your feet. Communication: Strong written and verbal communication skills. Technical Skills: Proficiency with Google Workspace (Docs, Sheets, etc.). Familiarity with CRM software and order management systems is advantageous. Teamwork: The ability to work independently while being a team player. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the professional growth and development of our team members. By joining our team, you will have access to: Comprehensive training programs to enhance your skills and knowledge. Career advancement opportunities within the company. A collaborative and supportive work environment that encourages learning and innovation. Work Environment and Company Culture blithequark offers a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on: A commitment to excellence and customer satisfaction. A collaborative and team-oriented approach. Opportunities for professional growth and development. A flexible and supportive work environment. Compensation, Perks, and Benefits We offer a competitive compensation package that includes: Attractive salary and benefits. Opportunities for bonuses and performance-based incentives. A comprehensive benefits package, including health, dental, and vision coverage. Paid time off and holidays. Flexible work arrangements, including remote work options. How to Apply If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Note: This role is US-based, and the software used will not be accessible outside the United States. Apply for this job