Experienced Part Time Remote Customer Service Specialist – Healthcare Industry with Electronic Health Record Expertise
Join the Team at blithequark: Delivering Exceptional Patient Experiences in Healthcare blithequark is a leading multi-specialty physician-led organization that provides access to high-quality care in over 145 locations across the Midwest region. We're seeking a highly skilled and compassionate Part Time Remote Customer Service Specialist to join our team. As a Customer Service Representative, you will serve as the initial point of contact for patients, healthcare providers, and facilities, playing a critical role in facilitating patient healthcare needs. About blithequark blithequark is a renowned healthcare organization that has been providing exceptional care since 1994. With over 600 doctors and advanced practice providers affiliated with top-ranked hospitals, we're committed to delivering excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve. Role Purpose and Responsibilities As a Part Time Remote Customer Service Specialist, you will be responsible for: Navigating electronic health records to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA. Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call, and providing excellent customer service. Leveraging critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity. Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and checking insurance eligibility. Maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions. Communicating directly with providers (physicians) to relay pertinent clinical information during after-hours. Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time. Requirements and Qualifications Minimum Requirements: Education: High School Diploma or GED. Experience: 2-5 years of recent healthcare or customer service experience. Typing Test: Minimum speed of 35 wpm, 90% accuracy. Location: Must live within 1 hour of St. Louis, Missouri. Preferred Qualifications: Experience with electronic health records. Knowledge of insurance basics and healthcare operations. Excellent communication and interpersonal skills. What We Offer Benefits and Perks: Comprehensive Benefits Package: Medical, dental, vision, life insurance, and legal services available first day of the month after hire date. Disability Insurance: Paid for by blithequark. Pension Plan/403(b) Plan: Funded by blithequark. 401(k) Plan: With blithequark match. Available on first day. BJC Institute for Learning and Development: Opportunities for growth and development. Health Care and Dependent Care Flexible Spending Accounts: Available. Paid Time Off: Combines vacation, sick days, holidays, and personal time. Adoption Assistance: Available. Work Environment and Culture: Remote Work: Part-time remote position with flexible scheduling. Collaborative Team: Work with a team of dedicated healthcare professionals. Opportunities for Growth: Professional development and growth opportunities. Schedule and Compensation As a part-time remote customer service specialist, you will work: Monday-Tuesday: 7:30am-4pm. Wednesday-Friday: 9am-1pm. Hours: 28 hours per week. We offer competitive compensation and benefits to ensure your physical, emotional, social, and financial well-being. Why Join blithequark? At blithequark, we're committed to delivering exceptional patient experiences and making a positive impact on the communities we serve. As a Part Time Remote Customer Service Specialist, you'll have the opportunity to: Make a difference in the lives of patients and families. Work with a team of dedicated healthcare professionals. Grow and develop your skills in a dynamic and supportive environment. If you're passionate about delivering exceptional customer service and making a positive impact in healthcare, we encourage you to apply for this exciting opportunity at blithequark. Equal Opportunity Employer: blithequark is an equal opportunity employer committed to diversity and inclusion. Apply for this job