**Experienced Full Stack Product Manager – Customer Service and Member Management Platform Development at blithequark**

At blithequark, we're revolutionizing the way people enjoy entertainment, and we're looking for a talented and experienced product manager to lead our Customer Service (CS) technology team in delivering an exceptional member management platform experience. As a key player in shaping the future of our enterprise platform, you'll partner with design, engineering, operations, insights, and analytics teams to create and execute a long-term strategy and prioritized roadmap that meets the evolving needs of our members and support agents. **About blithequark** blithequark is a global entertainment services company with a passion for delivering unparalleled experiences to our members. With over 278 million paid memberships in over 190 countries, we're committed to providing a wide variety of TV series, films, and games across multiple genres and languages. Our mission is to ensure that nothing gets between our members and their favorite shows, movies, and games, and we're looking for a dedicated product manager to help us achieve this goal. **The Role** As a Product Manager, Customer Service and Member Management Platform Development at blithequark, you'll be responsible for providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. You'll work closely with our engineering and data scientist teams, as well as third-party solution partners and consulting firms, to deliver product features that meet the evolving needs of our members and support agents. **Responsibilities** * Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. * Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap for the member management platform. * Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together. * Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms. * Understand differences in support expectations in different regions around the world and tailor the experience accordingly, including nuanced differences among Netflix's different services/products, such as Streaming, Games, Live Experiences, Ads, etc. * Expand product management responsibility to other tools as business needs present. * Embody the unique blithequark culture and values. **What We're Looking For** * 5+ years of experience in product management for consumer or internal-facing products is a must. * A deep understanding of Customer Service business and contact center business is a must. * Prior experience working with member management products, whether third-party or in-house build, is a must. * Quick learner and the ability to work in a fast-paced global environment. * Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities. * Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally are extremely important. * Organizational leadership and influence without authority. * Ability to make tough but informed decisions with both data and judgment. * Ability to inspire, motivate, and lead designers and engineers. * Demonstrated record of executing projects that measurably improved customer and agent experiences. * Deep focus on delivering a great customer and agent experience. * Experience working on global products and enterprise platforms is also beneficial. **What We Offer** * Competitive annual salary range of $160,000 - $390,000, with the option to choose how much of your compensation you want in salary versus stock options. * Comprehensive benefits package, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. * Paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. * Flexible time off for full-time salaried employees. * Opportunity to work in a unique and dynamic culture that values diversity, equity, and inclusion. **Why Join blithequark?** * We're a global leader in entertainment services, with a passion for delivering unparalleled experiences to our members. * We're committed to creating a diverse and inclusive workplace that values different perspectives and backgrounds. * We offer a competitive compensation package and comprehensive benefits program. * We're a fast-paced and dynamic environment that requires adaptability and creativity. * We're committed to making a positive impact on our members and the communities we serve. **How to Apply** If you're a motivated and experienced product manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job