**Experienced Full Stack Operations Excellence Manager – Global Framework Development & Client Experience Enhancement**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences and drive business excellence. As a seasoned operations excellence manager, you'll play a pivotal role in shaping our global framework development and client experience enhancement strategies. If you're a results-driven leader with a passion for innovation and a knack for driving business growth, we want to hear from you! **About arenaflex** arenaflex is a leading global logistics and transportation company that's committed to delivering unparalleled customer experiences and driving business excellence. With a strong presence in over 200 countries, we're a dynamic and innovative organization that's always pushing the boundaries of what's possible. Our team of talented professionals is dedicated to making a difference in the lives of our customers, and we're looking for like-minded individuals to join our journey. **Job Summary** As an Experienced Full Stack Operations Excellence Manager, you'll be responsible for designing, developing, and implementing global frameworks, processes, and tools to drive business excellence and customer satisfaction. You'll lead a team of high-performing professionals, drive cross-functional collaboration, and develop strategic plans to enhance client experiences and drive business growth. If you're a seasoned leader with a passion for innovation and a knack for driving business results, we want to hear from you! **Key Responsibilities** * Design, develop, and implement global frameworks, processes, and tools to drive business excellence and customer satisfaction * Lead a team of high-performing professionals, providing guidance, coaching, and development opportunities to ensure their success * Drive cross-functional collaboration, working closely with stakeholders to develop strategic plans and drive business growth * Develop and implement process improvements, leveraging Six Sigma, Lean, and other continuous improvement methodologies to drive efficiency and effectiveness * Collaborate with global partners to drive cross-provincial collaboration and process normalization * Perform, review, investigate, plan, execute, and circle back on all assigned tasks and projects * Develop and implement preventive measures to ensure compliance and system capability as planned, and that business continuity plans are established and effective * Ensure that client responsibilities are quantifiably measured and reported, and that continuous improvement tools are used to target areas where client retention is at risk **Work Environment and Culture** At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in fostering a culture of innovation, collaboration, and continuous learning, where our employees can grow and develop their skills and expertise. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our journey. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to investing in our employees' growth and development. We offer a range of learning and development opportunities, including training programs, mentorship, and coaching, to help our employees achieve their career goals. Our team is passionate about innovation and continuous learning, and we're always looking for ways to improve and grow. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A salary of $25/hour * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Professional development opportunities * Flexible work arrangements * And more! **Essential Qualifications** * Four-year degree or equivalent in a related field; master's degree preferred * Six Sigma, Lean, or other ASQ continuous improvement certifications, such as FedEx QDM Master, highly preferred * Proven experience in driving execution, management, and coordination of Cargowise into the global shipping frameworks landscape and plan, development, and execution of digital capabilities and solutions required * Agile, PMP, or similar accreditation highly preferred * Demonstrated change management and project management experience driving functional excellence continuous improvement drives for cross-functional tasks * Significant related experience in overseeing and driving high-performing teams, improving processes, and changing business activities * Strong industry knowledge, demonstrated effective management experience, human relations, and interpersonal skills required **How to Apply** If you're a seasoned operations excellence manager with a passion for innovation and a knack for driving business growth, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job