**Experienced Full Stack Data Entry Specialist – Remote Operations Agent**

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a knack for working with technology and a strong desire to learn and grow in a dynamic environment? If so, we invite you to join arenaflex as an Experienced Full Stack Data Entry Specialist – Remote Operations Agent. **About arenaflex** arenaflex is a leading organization in the private sector, dedicated to providing innovative solutions and exceptional customer experiences. Our commitment to innovation, development, and employee growth has earned us a reputation as an Equal Opportunity Employer. We strive to create a workplace that is inclusive, respectful, and caring, where our employees feel valued and empowered to make a difference. **Job Summary** As an Experienced Full Stack Data Entry Specialist – Remote Operations Agent, you will play a critical role in providing exceptional customer service to arenaflex clients. You will be responsible for handling a wide range of tasks, including data entry, customer support, and operational activities. This is a remote position, and you will be working from home, with the flexibility to manage your schedule and work independently. **Key Responsibilities** * Provide exceptional customer service to arenaflex clients, responding to their inquiries and resolving their issues in a timely and professional manner * Enter data accurately and efficiently, using arenaflex's automated retail location framework and other software systems * Handle cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets * Calculate charges, make change, and balance daily transactions * Inspect and verify luggage and freight * Answer phone calls to provide information to guests, page clients, resolve issues or complaints, and assist on a case-by-case basis * Manage exchanges to load the airplane in a convenient and efficient manner * Resolve issues related to oversells, delayed or canceled flights, lost, delayed, or damaged baggage * Provide current and accurate information, schedules, reservations, flight arrival/departure information, and answer general questions from clients and other guests to the airport * Complete forms and reports as required by arenaflex * Write anomaly and complaint reports as needed * Perform other work duties as directed by Representative's Chiefs **Essential Qualifications** * Ability to type and use a computer keyboard with sufficient speed to meet the needs of the job * Ability to understand reports, follow directions, learn and comprehend tagging techniques, rules, and guidelines * Ability to work with other people as part of a team, meet the public, and work under stressful circumstances * Ability to complete the Client Care Specialist training program with an 80% or higher average and assessment period * Knowledge of hazardous situations and ability to handle crises as needed * Ability to work under close time constraints to achieve quick turnaround of airplanes * Ability to give a well-groomed appearance in understanding the Ground Activities Worker Handbook and Work Arrangement * Ability to perform all job capabilities within a limited space * Ability to communicate verbally by phone, in person, and on public address systems effectively * Good written and oral communication skills * Ability to convey information and directions verbally or through radio equipment **Preferred Qualifications** * Experience in customer service or data entry * Knowledge of automated retail location frameworks and other software systems * Ability to lift and move objects up to 70 pounds consistently and frequently lift or move loads of 40 to 50 pounds onto raised surfaces * Ability to climb, bend, stoop, and stand for extended periods * Ability to wear approved garb * Ability to work shift work and overtime * Unknown language abilities are attractive, but not required **Education and Experience** * No education requirement * No experience requirement * Ability to obtain a SIDA identification and meet all local airport requirements * May be required by Station Initiative to obtain a Customs Seal and meet all requirements to work international flights **Physical Demands** * Ability to lift and move objects up to 70 pounds consistently and frequently lift or move loads of 40 to 50 pounds onto raised surfaces * Ability to climb, bend, stoop, and stand for extended periods * Ability to wear approved garb **Other Requirements** * Ability to maintain a well-groomed appearance per arenaflex appearance standards as portrayed in established rules * Ability to be a U.S. citizen or have approval to work in the US as characterized by the Immigration Reform and Control Act of 1986 * Ability to be at least 18 years old * Ability to follow arenaflex participation norms as depicted in established rules * Ability to work shift work and overtime * Unknown language abilities are attractive, but not required **Benefits** * Pay rate of $35-$45 per hour, with the opportunity for future increase per relevant aggregate bargaining understanding pay scale in view of time ready * Valuable opportunities for extra time and shift charges * Benefits you'll love: + Fly free of charge, as an honor, on any open seat on every single arenaflex flight (your qualified wards as well) + arenaflex will assist with financing your Retirement Investment funds Plan with Organization commitments up to 9.3% of your qualified earnings** + Potential for yearly Profit Sharing commitment in the arenaflex Retirement Reserve funds Plan - when arenaflex benefits, you profit*** + Cutthroat medical coverage for yourself as well as your qualified wards (counting pets) + arenaflex offers wellbeing plan inclusion choices that beginning from the absolute first day of work. You will have 30 days to choose and sign up for your wellbeing plan with inclusion retroactively accessible to your most memorable day of business. **How to Apply** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to submit your application. Apply for this job