Experienced Full Stack Data Entry and Learning Development Specialist - Global Customer Service and Technical Training Expert

Introduction to arenaflex At arenaflex, we are revolutionizing the entertainment industry by providing exceptional customer experiences worldwide. Our mission is to deliver simplicity, excellence, and seamless streaming services to our subscribers. As a leader in the industry, we are committed to fostering a culture of innovation, collaboration, and continuous learning. Our global customer service (CS) organization is dedicated to providing top-notch support to our customers, and we are seeking a skilled Data Entry and Learning Development Specialist to join our team. Job Overview We are looking for an experienced Data Entry and Learning Development Specialist to join our Learning & Development (L&D) team in Alphaville. As a key member of our team, you will be responsible for designing, developing, and delivering training programs that enhance the skills and knowledge of our customer service representatives. Your expertise will play a critical role in shaping the learning experiences of our teams, driving business results, and promoting a culture of excellence within our organization. Key Responsibilities Program Management: Outline, document, and maintain the scope of all local L&D projects. Create, track, and maintain project plans, and develop trusting partnerships with our outsourced call center partners. Learning Content Development: Conduct gap analysis for performance and training opportunities, prioritize curriculum needs, and develop solutions that offer relevant, challenging, and effective learning experiences. Facilitation: Deliver learning material in face-to-face and virtual environments, pilot new curriculum designs, and train call center trainers. Stakeholder Management: Build and foster strong partnerships with regional CS colleagues, participate in learning opportunities, and collaborate with business leaders to transform operational opportunities into L&D initiatives. Essential Qualifications To succeed in this role, you should have: 3+ years of experience designing soft skills and technical training solutions, including onboarding programs for call center agents, senior call center representatives, emerging leaders, and senior executive audiences. Experience creating learning programs, working with Learning Management Systems (LMS), and digital learning strategies and tools. Strong facilitation experience in various instructor-led programs for diverse audiences and training skills. Project management experience, ability to collaborate with teams and stakeholders, communicate effectively, and attention to detail. Bachelor's degree in Instructional Design or a related field, Master's degree a plus. Fluent in Portuguese and English, Spanish is a plus. Preferred Qualifications While not required, the following qualifications are highly desirable: Experience working in a cross-cultural global environment. Experience with content/knowledge management. Experience designing training curriculum for service, retail, or call center managers/leaders. Experience with innovative facilitation tools. Skills and Competencies To excel in this role, you should possess: Excellent communication, interpersonal, and project management skills. Ability to work independently and manage your time efficiently. Strong analytical and problem-solving skills, with attention to detail. Experience with data analysis, reporting, and visualization tools. Familiarity with adult learning principles, instructional design models, and learning technologies. Career Growth Opportunities At arenaflex, we are committed to providing our employees with opportunities for growth, development, and career advancement. As a Data Entry and Learning Development Specialist, you will have the chance to: Develop your skills and expertise in instructional design, facilitation, and project management. Collaborate with cross-functional teams and stakeholders to drive business results. Contribute to the development of our global customer service strategy and operations. Participate in our comprehensive training and development programs, including mentorship, coaching, and leadership development initiatives. Work Environment and Culture At arenaflex, we pride ourselves on our dynamic, innovative, and collaborative work environment. Our culture is built on the principles of: Excellence: We strive for exceptional performance, quality, and customer satisfaction. Simplicity: We believe in simplicity, clarity, and ease of use in all our interactions and processes. Collaboration: We foster a culture of teamwork, open communication, and mutual respect. Continuous Learning: We encourage ongoing learning, development, and growth for all our employees. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, including: A salary range of $25 to $35 per hour, depending on experience and qualifications. Comprehensive benefits, including health insurance, retirement savings, and paid time off. Opportunities for professional growth, development, and career advancement. Access to our state-of-the-art facilities, tools, and technologies. A dynamic, innovative, and collaborative work environment. Conclusion If you are a motivated, experienced, and skilled Data Entry and Learning Development Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. Join our team and contribute to our mission of delivering exceptional customer experiences worldwide. Apply now and take the first step towards a rewarding and fulfilling career with arenaflex! Apply for this job