**Experienced Full Stack Data Analyst – Performance Analytics and Forecasting for blithequark**

Are you a data enthusiast with a passion for storytelling and a knack for turning complex numbers into actionable insights? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark's Consumer Insight, Measurement & Analytics (CIMA) team as a Performance Analyst, where you'll play a critical role in driving business outcomes and guest satisfaction through data-driven decision making. **About blithequark** blithequark is a global leader in the entertainment and hospitality industry, with a rich history of innovation and excellence. Our Consumer Insight, Measurement & Analytics (CIMA) team is at the forefront of this innovation, leveraging cutting-edge analytics and insights to inform business decisions and drive growth. As a Performance Analyst, you'll be part of a dynamic team that's passionate about using data to tell compelling stories and drive business outcomes. **Job Summary** We're seeking an experienced Full Stack Data Analyst to join our Digital and Travel Operations Analytics (DTOA) team. As a Performance Analyst, you'll be responsible for providing analytical support to Contact Centers and pre-arrival Walt Disney World Commerce, leveraging your expertise in forecasting, root-cause analysis, and data visualization to inform business decisions. You'll work closely with cross-functional teams to develop and implement data-driven solutions, and collaborate with stakeholders to ensure timely and accurate delivery of insights. **Key Responsibilities** * Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions * Monitor agent performance, proactively identify areas for improvement, and develop personalized analyses from start to finish * Build dashboards and visualizations to tell compelling stories with data * Present and discuss findings, insights, and recommendations to Senior Leadership and business partners * Create, maintain, audit, and optimize reports and documents used to support various programs * Execute programs critical to business operations under strict timelines **Measurement and Analytics** * Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports * Monitor data quality and accuracy; improve if needed * Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results * Apply advanced analytical techniques to test hypotheses and extract actionable insights * Stay up-to-date with current data technology trends and share knowledge and best practices with team members **What We're Looking For** * Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role * Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques * Proactive interest in understanding the "Why" behind performance, decisions, etc. * Strong attention to detail and ability to follow through on tasks and complete projects on time * Effective communication skills (verbal, written, and visual) * Desire to excel in a fast-paced, complex, and ambiguous business environment * Experience with SQL and R or Python **Nice-to-Haves** * Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses * Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI * Excellent SQL skills and fluency in R or Python * Ability to quickly adapt and learn new tools and skills * Ability to maintain and develop relationships with partners/clients/team members * Graduate degree and/or 4+ years of relevant experience in analytics or data science **Why Join blithequark?** * Competitive salary and benefits package * Opportunity to work with a global leader in the entertainment and hospitality industry * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and detail-oriented data analyst with a passion for storytelling and a knack for turning complex numbers into actionable insights, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply for this job