**Experienced Full Stack Customer Support Representative – Remote Benefits Management and Policy Resolution**

Are you a motivated and people-oriented individual seeking a fresh start or a career change? Do you want to work in a dynamic and rapidly expanding company that values flexibility, growth, and exceptional customer service? Look no further than blithequark, where we're currently hiring for Entry-Level Customer Support Representatives to join our remote team. At blithequark, we're committed to providing top-notch benefits management and policy resolution services to our clients. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences, resolving policy-related inquiries, and maintaining accurate records. With our comprehensive training program and supportive team, you'll have the opportunity to grow and develop your skills in a fast-paced and rewarding environment. **Key Responsibilities:** * Assist clients via phone, email, and chat, providing solutions-first approaches to resolve their inquiries and concerns * Help customers understand and manage their benefits, ensuring they receive the support they need to make informed decisions * Maintain accurate records and resolve policy-related inquiries, ensuring seamless communication and efficient issue resolution * Provide exceptional service, demonstrating a deep understanding of our clients' needs and delivering tailored solutions **What We're Looking For:** * Strong communication and people skills, with the ability to build rapport with clients and colleagues alike * Organized, reliable, and eager to learn, with a passion for delivering exceptional customer experiences * Comfortable with basic tech, including Zoom, email, CRM, and other essential tools * Must be 18+ and authorized to work in the U.S. **What You'll Get:** * 100% remote position, allowing you to work from the comfort of your own home or preferred location * Weekly pay + uncapped performance bonuses, recognizing your hard work and dedication * Flexible schedules, ideal for evenings/weekends too, allowing you to balance work and personal life * Career advancement based on performance, not tenure, ensuring you have opportunities to grow and develop * Paid training and full onboarding support, helping you develop the skills and knowledge you need to succeed * Union-backed benefits: life, health, and retirement, providing peace of mind and security for you and your loved ones **Essential Qualifications:** * High school diploma or equivalent required; degree in a related field (e.g., communications, business, or customer service) a plus * 0-2 years of customer service experience, with a strong focus on delivering exceptional service and resolving customer inquiries * Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues * Basic computer skills, including proficiency in Microsoft Office and Google Suite * Ability to work in a fast-paced environment, with a strong focus on multitasking and prioritization **Preferred Qualifications:** * Experience working in a call center or customer service environment * Familiarity with CRM software and other customer service tools * Strong problem-solving skills, with the ability to think critically and resolve complex issues * Experience working in a remote or virtual environment **Skills and Competencies:** * Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues * Basic computer skills, including proficiency in Microsoft Office and Google Suite * Ability to work in a fast-paced environment, with a strong focus on multitasking and prioritization * Strong problem-solving skills, with the ability to think critically and resolve complex issues * Ability to work independently, with minimal supervision, and as part of a team **Career Growth Opportunities and Learning Benefits:** * Opportunities for career advancement based on performance, not tenure * Comprehensive training program, including onboarding support and ongoing development * Access to industry-leading tools and technologies, ensuring you stay up-to-date with the latest trends and best practices * Collaborative and supportive team environment, with regular feedback and coaching **Work Environment and Company Culture:** * 100% remote position, allowing you to work from the comfort of your own home or preferred location * Flexible schedules, ideal for evenings/weekends too, allowing you to balance work and personal life * Collaborative and supportive team environment, with regular feedback and coaching * Opportunities for socialization and team-building, including virtual events and online communities **Compensation, Perks, and Benefits:** * Weekly pay + uncapped performance bonuses, recognizing your hard work and dedication * Union-backed benefits: life, health, and retirement, providing peace of mind and security for you and your loved ones * Comprehensive training program, including onboarding support and ongoing development * Access to industry-leading tools and technologies, ensuring you stay up-to-date with the latest trends and best practices **How to Apply:** If you're a motivated and people-oriented individual seeking a fresh start or a career change, we encourage you to apply for this exciting opportunity. With our comprehensive training program and supportive team, you'll have the opportunity to grow and develop your skills in a fast-paced and rewarding environment. To apply, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you and exploring how you can contribute to our dynamic team at blithequark. **Interviews are being scheduled within 24–48 hours.** Apply for this job